As an e-retailer, you get a lot of insight on every customer’s taste and shopping behaviors. Every click, previous action, purchase, review, and bit...
Shopify Ecosystem
If you run an eCommerce store, you probably fall in one of two categories. Either you see traffic and checkouts, but things aren’t quite working well...
The search function is, without a doubt, among the most vital of any given website. No matter how intuitive and easy-to-navigate your site interface...
Track these customer support metrics, improve them, and watch your customer loyalty rise. When you keep an eye on your customer support metrics, you...
We asked the Pilothouse creative team about the biggest mistake brands make with their Facebook ad creative. Their answer? Being too brand-oriented...
Photo by Callie Morgan on Unsplash Influencer marketing is a trendy, effective tactic that’s becoming an increasingly important part of many brands’...
A business could be doing everything right, but at some point they will receive a customer complaint. It can be easy to place blame on the customer...
In marketing, a balanced approach frequently requires a longer view of the customer journey. As marketers, we visualize strategy in terms of a funnel...
Customer experience (CX) and investing in CX results in better levels of customer acquisition, retention, increase sales, and a more loyal audience...
Multiple studies, articles, and experts highlight the importance of delivering excellent customer service. But rarely do they discuss the concrete...
By Briar Tedesco Rewarding brand advocates is a great way to grow ecommerce revenue and build your brand. Working with affiliates...
Whitney Blankenship Content Marketing Manager Reading Time: 6 minutes Cart abandons are painful. Not only can it feel like a personal insult that...
Relaaaaax! Shipping stress-reducing CBD products are legal across all 50 states, so CBD users can get their vapes, tinctures, lotions, and more sent...
Ecommerce customer satisfaction is multifaceted. Customers need to fall in love with your products, your brand, but also your customer support...
Sustainability has already proven to be not just a trendy movement, but an expectation for society that’s continuing to gain supporters day after day...
These days, there are a lot of tech recruiters in our inboxes. Unfortunately, wading through the endless emails to find real opportunities is...
“Omnichannel” is one of those buzzwords you probably hear a lot these days. And there is a reason for that. Together with leading marketers from...
Juste Rastenyte Reading Time: 3 minutes So much to do, so little time? It’s no secret that time and effort are limited resources for marketers...
Home | E-Commerce | Authentic Pride Marketing: How to be Supportive and Transparent June has traditionally been celebrated globally as pride month...
We’re excited to announce the launch of the KustomerAAPI employee resource group, or ERG, at Kustomer. What is KustomerAAPI? KustomerAAPI is a...
Whitney Blankenship Content Marketing Manager Reading Time: 7 minutes It’s no secret that your existing customers are your best customers. This isn’t...
