Episode 31: Learn How To Build Trust And Lifetime Customer Loyalty With A Painless Return Experience

On today’s episode, I’m chatting with Guillaume Racine, the Co-founder of Return Magic.

What You Will Learn Today…

The return touchpoint is critical for building long-term relationships with your buyers. The way merchants approach returns and the kind of experience offered to buyers has significant ramifications on conversion, frequency, and loyalty.

In a world where Amazon and other large players invest to differentiate with post-sale convenience, Return Magic equips independent Shopify merchants with the tools to exceed buyers expectations.

Links And Resources Mentioned In This Episode

• Return Magic Shopify App <- extended 3-month free trial by using code “fastlane”
• Return Magic Company Page
• eCommerce Returns Guide
• Six Ways To Delight Your Customers With Magical Customer Service

The Golden Nuggets

[click_to_tweet tweet=”4 out of 5 customers are reading your return policy. Write something that a 7 year old can understand in 30 seconds or less.” quote=”4 out of 5 customers are reading your return policy. Write something that a 7 year old can understand in 30 seconds or less.”] [click_to_tweet tweet=”Return data is clear – 3 takeaways from consumer data. Returns are the new normal. Returns impact conversion. Returns impact customer loyalty, frequency, and overall spending. ” quote=”Return data is clear – 3 takeaways from consumer data. Returns are the new normal. Returns impact conversion. Returns impact customer loyalty, frequency, and overall spending. “]

Thank You For Listening

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