Podcast

62: Drive Customer Loyalty By Creating Unique And Amazing Delivery Experiences Your Customers Will Remember


My guest on today’s episode is Romain Ogiela the co-founder of Shipup. They are a solution that is obsessed with helping Shopify brands create unique and amazing delivery experiences that your customers will remember.

Essentially, Shipup tracks all your packages in one place and offers your customers a unique and customized experience during delivery.

If you’re looking for a way to elevate your Shopify brands post-purchase and delivery experience, this episode is for you…

What You Will Learn Today…

  • The important to track your customer’s packages in real-time to offer best-in-class delivery notifications and to improving your brand experience.
  • Did you know a tracking page is visited 2.4 times on average? Take it back to your website and keep your customers in your brand’s universe.
  • How to become proactive when your customers delivery experience is unsatisfactory.
  • Importance of measuring and monitoring your post-purchase performance and delivery performance.

 Links And Resources Mentioned In This Episode

Tweetable Gold Nuggets

Creating a unique, amazing delivery experience that your customers will remember. It will drive them back to your Shopify brand.Click To Tweet
Most of your unhappy customers will probably never contact you. Spot them at the right time and give them the opportunity to express their opinion in one click!Click To Tweet

Thank You For Listening

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About the author

Steve Hutt

I'm obsessed with entrepreneurship, commerce, and Shopify. If you have the desire to implement what's working today for direct-to-consumer brands on Shopify, I'm excited you're here! Get the Shopify help you need. This industry blog and podcast is my digital brain where my guests and I share cutting-edge marketing strategy, must-have Shopify apps, and marketing platforms that will help you build and scale lifetime customer loyalty. To do this, I'm part of the Merchant Success Team at Shopify Plus and host of the eCommerce Fastlane Podcast.