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AI concierge for discovery, shopping & support that helps convert browsers into buyers.
Alhena AI is an all-in-one AI solution that helps ecommerce brands automate support and drive revenue. It helps shoppers discover products, recommends items, and answers questions like an in-store sales associate. Support AI automates most questions about orders, shipping, and returns. It connects with your Shopify catalog for accurate responses and includes vertical AI agents trained for industries like fashion, beauty, jewelry, and home. Install in minutes & start helping shoppers right away.
- AI Shopping Assistant: Recommends products & upsells, boosts AOV in real time.
- Sales AI: Sends smart chats and discounts to turn browsers into buyers
- Support AI: Resolves 80%+ of tickets, orders, shipping, returns instantly 24/7
- One-click escalation: Escalate complex chats to Shopify Inbox or helpdesk apps
- Brand-trained AI: AI responses crafted to match your brand’s unique voice.
Languages
English, Chinese (Simplified), Japanese, Italian, Icelandic, Hindi, Hebrew, French, German, Polish, Romanian, Croatian, Arabic, Azerbaijani, Catalan, Czech, Danish, Welsh, Spanish, Estonian, Finnish, Filipino, Irish, Hungarian, Armenian, Indonesian, Korean, Luxembourgish, Lithuanian, Latvian, Norwegian (Bokmål), Dutch, Norwegian Nynorsk, Norwegian, Portuguese (Brazil), Portuguese (Portugal), Russian, Slovak, Albanian, Serbian, Swedish, Thai, Turkish, Urdu, Uzbek, Vietnamese, and Yiddish
Works with
- Gorgias
- Freshdesk
- Zendesk
- gladly
- Salesforce
- Kustomer
Categories
Real-time messaging
Automated responses
Customization
Offers and recommendations
Pricing
Free
Free
Features
- Up to 25 conversations per month
- 500 URLs (SKUs) in knowledge base
- Single AI Agent for many user channels
- Great for new DTC Brands
Pro
$239 / month
or $2,388/year and save 17%
At $1.2 per conversation if above limit
Features
- At $1.2 per conversation for up to 200
- 50,000 URLs (SKUs) in the knowledge base
- Advanced Analytics on usage, revenue etc
- AI-Powered Review Management & Response
- Social Commerce to manage social media
- Up to 5 AI Agents including API Agents
- Automated Knowledge Refresh
Growth
$599 / month
or $5,988/year and save 17%
At $1.2 per conversation if above limit
Features
- At $0.91 per conversation for up to 550
- 50,000 URLs (SKUs) in the knowledge base
- Advanced AI Analytics on usage, revenue
- AI-Powered Review Management & Response
- Up to 5 AI Agents including API Agents
- Social Commerce to manage social media
Scale
$1,199 / month
or $11,988/year and save 17%
At $1.2 per conversation if above limit
Features
- At $0.83 per conversation for up to 1200
- Ideal for Mid-sized, growing teams
- 50,000 URLs (SKUs) in the knowledge base
- Advanced AI Analytics on usage, revenue
- AI-Powered Review Management & Response
- Up to 5 AI Agents including API Agents
- Social Commerce to manage social media
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (4)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Overall, Alhena / Gleen is a good chatbot : it provides answers quickly, in a good readable format. It is easy to answer chats, it is easy to train the chatbot. Everything is straight to the point.
We had to contact customer support regarding a small issue. Alhena customer support really helped us quickly. Their customer support is very effective!
Thank you so much for sharing your experience! We’re delighted that you find our AI for ecommerce solution easy to use and train.
Our goal is to deliver a shopping AI that provides quick, straightforward answers so you can focus on growing your business. It’s also wonderful to hear that our AI for customer support was effective in resolving your issue promptly. We appreciate your feedback and look forward to continuing to support your success!
This AI is not like the usual, it will memorize your store and answer customer questions based on your actual store. It is very informative and so far I have only had a couple of glitches which I have reached out to the support team and had very helpful friendly staff take care of my issues immediately. Highly recommend trying the free version first if you are a small business.
We truly appreciate your positive review and recommendation. It’s great to know that our shopping AI quickly “memorizes” your store details and offers accurate responses to your customers. We understand that occasional glitches can happen, and we’re glad our team was able to address them right away.
Thank you for highlighting our free version, it’s a great way for small businesses to get started with AI for ecommerce. Please reach out anytime if there’s more we can do to help!
Perfect application!
I use it for my customer service, it is perfect!
Installing is easy, program the bot is ease it is great.
I did not have any experience with ai or program thing but it wasn’t necessary at all.
I use the application for my chat, I used live chat but I switched to this bot because this bot never sleeps, gives quicker and accurate answer then me.
It is the perfect solution, for real try it out!
Thanks for the glowing review! So glad that you love the product. Let us know if you have any suggestions for future enhancements.
Support
App support provided by Gleen AI.
Resources
Launched
March 8, 2024
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