InsureShield Order Protection
- Pricing
-
Free to install. Additional charges may apply.
- Rating
- 3.8 (41)
- Developer
- UPS Capital Insurance Agency Inc.
Featured images gallery
Reduce fraud before shipping and protect deliveries after checkout with simple rules‑based coverage.
The InsureShield® app helps merchants manage shipping and fraud risk across the order lifecycle. AI‑powered Risk Intelligence identifies higher‑risk orders before fulfillment, while shipping insurance helps address covered loss, damage, or theft after shipment across major carriers. Merchants can enable solutions individually or together, apply back‑end business rules, and offer optional checkout protection. Automate better decisions with fewer disruptions. Backed by UPS Capital®.
- Identify high-risk orders automatically with AI-driven risk scores
- Improve chargeback dispute resolution with automated chargeback appeal templates
- Invoice value shipping insurance for loss, damage, or porch-pirated theft
- Increase trust with checkout protection and backend rules‑based protection
- Reduce customer disruption caused by claim delays
Languages
English
Works with
- Checkout
- Shopify Admin
- API
- App block
- Webhooks
Categories
Coverage type
Opt-in experience
Claims management
Pricing
Choose the plan that best fits your business.
External charges may be billed by UPS Capital Insurance Agency Inc. separately from your Shopify invoice. Learn more
Package Protection
Free to install
UPS/FedEx/DHL: $0.80 per $100 ($10K limit). Consumer/Other: $0.95 per $100 ($5K limit).
Features
- All Carrier Small Parcel Coverage
- Enable Checkout Protection
- 0% Deductible
Risk Intelligence
Free to install
Order Scoring is $0.30/order. Enhanced Order Scoring: $0.30/order + 0.6% of total order value
All charges are billed in USD. See all pricing options
Reviews (41)
This app and company just keeps getting worse. We have been having claims denied for no reason at all. Sometimes tracking clearly shows it was lost, sometimes it shows it was delivered and we have written affidavit from the customer that it was not, or was stolen. Sometimes even delivered to wrong address. In any case, they will find any reason they can to deny your claims.
Customer support is not help at all and will essentially just forward your emails over to the same claims team that denied them. If you reach out to the claims adjusters, they simply tell you "this is staying closed". My last claim she flat out told me that USPS said the delivered it so it's denied. Ok, so why are you advertising that this protects against theft or packages that were misdelivered?
In the month of December alone, we paid this company (UPS Capital, InsureShield, whatever they go by now), over $800, only for them to deny claims. To me, this is blatant fraud and honestly, we are considering legal action and may also have to talk to our bank about reversing that charge. It's not just these two claims, it's happened before and right now the cost does not justify the spotty coverage they are replying.
Our recommendation, seek a different app. You won't be happy with this one (also, the shopify extension/app is extremely buggy and sometimes won't even show you transactions).
Thank you for taking the time to share your feedback, and we’re genuinely sorry for what you’ve experienced. We understand how frustrating inconsistent claim outcomes and app issues can be, and this is not the experience we aim to deliver. We’ve already put a team on it to investigate both the claim outcomes and the Shopify app issues you mentioned. A team member will reach out directly to collect details and work toward a resolution. We truly appreciate you bringing this to our attention.
A solid 5 stars, really good insurance for our orders, it's been around 2months we are using this and also the customer support is great they reply with a day or so
That’s what we call the brighter side of shipping! We are so glad to hear that you’ve been enjoying the InsureShield app & had a positive experience with our customer success team.
I would not recommend this app at all. After using it for 7 months and only submitted 5 claims, they've decided to change my policy and told me that they were going to deduct $50 from every claim refund on top of what they're already charging me and my customers. The most absurd thing I've heard. But luckily, there's plenty of fish in the sea so I found me a much better app on the app store that doesn't have these ridiculous terms. Keep looking, there are way better apps out there than Insure Shield.
Support
App support provided by UPS Capital Insurance Agency Inc. .
Resources
Developer
Launched
January 21, 2021
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