Did you know 97% of customers prefer texting businesses over calling? This fact illustrates the evolution of business communication. Talkroute, launched in 2013, is leading this change for small to medium-sized companies.

Talkroute offers a modern virtual phone system for businesses. It starts at just $19 a month, making it affordable for companies to improve communication. The platform is easy to use and has features that simplify business tasks.

Talkroute can handle up to 100 people in video conferences, which is great for remote teams. It also offers unlimited calls in the U.S. and Canada, plus unlimited SMS and MMS. This means businesses can talk freely without worrying about costs.

Talkroute offers a 7-day free trial for those considering switching to cloud-based communication. This allows businesses to see how they can improve their operations before deciding.

Introduction to Talkroute

 

Talkroute has been leading in VoIP services since 2013. It’s a top choice for efficient and affordable call management businesses. This virtual phone system is perfect for companies wanting to improve their communication.

Talkroute as a VoIP Service

Talkroute is a powerful virtual phone system. It offers many features to make business calls easier. These include call forwarding and custom menus for a professional look. It’s priced at just $19 per month, making it great for any business size.

A Decade of Growth

Since starting in 2013, Talkroute has grown to meet business needs. It has earned high praise, with an average rating of 4.4 out of 5 on G2. This shows Talkroute’s dedication to quality and leading in the VoIP market.

Ideal for Small and Medium Businesses

Talkroute is excellent for small and medium businesses needing a flexible phone solution. It supports as many users as needed and can grow with your company. A 7-day free trial to test all features ensures you find the best fit for your business.

Talkroute has been a game-changer for our small business. It’s user-friendly and packed with features we didn’t even know we needed!

Core Features of Talkroute

Talkroute has many features that can improve business communication. It has a unified communications system with call forwarding, which means calls can go to one or more phones. So, no important call gets missed, even when it’s hectic.

Thanks to Smith.ai, the virtual receptionist is a big deal. It can answer calls, make calls, and even set up meetings. For a professional look, Talkroute lets you create custom greetings and extensions.

Call recording is a prominent feature, storing both in and out of calls without limits. It’s great for training, checking quality, and following rules. Talkroute also has more call management tools, like:

• Call stacking for handling lots of calls
• Customizable caller IDs
• Live call transfer to specific people or teams
• Call routing rules for when calls go where

Talkroute supports video chats for up to 100 people, helping businesses of any size. It also has text messaging. This lets companies use SMS to grow their income.

Talkroute’s comprehensive feature set has revolutionized our communication strategy, improving customer service and internal collaboration.

Talkroute Pricing Plans

Talkroute has four business phone plans for scalable communication solutions. These plans start at $19 monthly and suit different business sizes and needs.

Basic Plan

The Basic plan is $19 a month for one user. It includes vital VoIP features like call forwarding and voicemail. For small businesses, adding more users is just $5 each per month.

Plus Plan

The Plus plan costs $39 a month and supports three users. It has live call transfer, which is excellent for growing businesses. Extra users are $5 each per month.

Pro Plan

The Pro plan is $59 monthly for ten users and includes advanced features like call recording and analytics. Extra users are $5 each per month.

Enterprise Plan

The Enterprise plan is for large businesses. Pricing is custom, offering flexibility for specific needs.

All plans offer a 7-day free trial. This lets businesses test features before committing. Talkroute’s costs are below the industry average, especially for businessescompanies with over 10 employees.

Talkroute’s pricing structure is designed to grow with your business, offering scalable solutions from startups to established enterprises.

Talkroute focuses on the U.S. and Canada markets. It offers toll-free, 800, and local numbers. Users can add phone numbers or voicemail inboxes for $5 monthly, ensuring flexibility as business needs change.

Virtual Phone Numbers

 

Talkroute offers a variety of virtual phone numbers for different business needs. You can pick from local, toll-free, and vanity numbers. This lets businesses build a strong presence in certain areas or make their phone number easy to remember.

Local numbers help your business build a presence within a community, which builds trust with local customers. Toll-free numbers, including 800, help your business reach a wider audience. Vanity numbers have custom letter combinations, making them easy to recall.

Number porting makes switching your business number to Talkroute easy. This service moves your current business number without any cost. The switch usually takes 5-10 business days, making it a smooth move for your communication.

Talkroute’s virtual phone numbers have been a game-changer for our business. The local numbers helped us better connect with our community, says a small business owner, Sarah.

Talkroute doesn’t have international numbers, but you can make and receive calls internationally using their dialer. This keeps your business connected worldwide without needing extra international phone lines.

• Choose from local, toll-free, and vanity numbers
• Free number porting in 5-10 business days
• Make international calls with an internal dialer
• Add extra numbers for $5 per month

Call Handling and Management

Talkroute’s business phone system has top-notch call management features. It’s a cloud-based solution lets businesses handle customer calls with great care and precision.

Call Forwarding and Routing

This platform is excellent at routing calls to the right person or department. You can set up rules based on time, caller ID, or other factors, ensuring calls always go to the right place.

Call Stacking and Queuing

When it’s busy, Talkroute’s call stacking feature keeps callers waiting in line. It manages multiple calls well, reducing customized call flows to fit your needs. This makes it easy for customers to reach customer frustration and missed chances.

Custom Menus and Extensions

With custom menus and extensions, you can customize call flows to fit your needs. This makes it easy for customers to reach the correct department or team member.

Live Call Transfer

Talkroute offers both blind and attended live call transfers. This lets agents forward calls directly or talk to callers first, boosting customer service and call management.

Talkroute’s call-handling features have streamlined our customer service. We can now manage calls more effectively, improving our response times and customer satisfaction. – Sarah, Small Business Owner

Talkroute is vital for businesses looking to improve call management and customer service. Its powerful features make it a valuable asset.

Mobile and Desktop Applications

 

Talkroute is excellent at offering powerful tools for remote work with its mobile and desktop apps. These apps work on many operating systems, making them easy for users to access.

The mobile app works on iOS and Android, letting users manage work calls anywhere. It has everything needed for business, like a softphone, SMS, and voicemail. This means professionals can stay connected and professional no matter where they are.

The desktop app works on Windows, macOS, and Linux. It has the same features as the mobile app, making work smooth across devices. Users can quickly move between their computer and phone without missing calls or messages.

Talkroute’s mobile and desktop apps have transformed how we handle client calls. The softphone feature is a game-changer for our remote team.

Critical features of Talkroute’s apps include:

• Video meeting capabilities
• Call management tools
• Text messaging
• Voicemail management
• Call recording options

Talkroute’s apps are a must-have for any business using remote work tools. They provide a single mobile and desktop communication platform, helping companies maintain professional standards even when teams are spread out.

Text Messaging Capabilities

 

Talkroute’s text messaging service takes customer communication to the next level. All plans include unlimited SMS and MMS messaging, which is great for businesses wanting to improve customer service and team communication.

The service works well with both mobile and desktop apps. You can send and receive messages from any device, ensuring you get all the essential customer or team updates. Talkroute keeps you connected, whether at work or out and about.

Small businesses find this text messaging service very useful. It’s a cost-effective way to reach customers quickly, schedule meetings, send reminders, or share updates. Managing all communications from one platform saves time and boosts efficiency.

• Unlimited SMS and MMS messaging
• Integration with mobile and desktop apps
• Ideal for customer service and team communication
• Cost-effective solution for small businesses

Talkroute’s basic plan includes text messaging for just $19 a month, making it affordable for businesses of all sizes. With Talkroute, you can quickly improve customer engagement and streamline your business communications.

Video Conferencing Solution

 

Talkroute’s video conferencing solution is excellent for businesses with robust remote meeting options. All subscription plans support up to 100 participants, making it perfect for meetings of all sizes.

Meeting Capacity and Limitations

Talkroute can host up to 100 attendees, which is ideal for small team talks and big company meetings. This limit is the same for all plans, from Basic to Enterprise, so you get consistent quality no matter your subscription.

Screen Sharing and Collaboration Tools

Talkroute is a powerhouse for online teamwork. It lets presenters share their screens for better visuals. Plus, there’s team chat during meetings for quick discussions without interrupting the speaker.

File sharing makes sending documents easy, and interactive whiteboards spark creativity in brainstorming sessions.

Recording Features

Talkroute’s recording feature changes the game for remote meetings. It lets users record sessions for later use or to share with missing team members. This is super useful for training, client talks, or capturing key meeting decisions.

Talkroute’s video conferencing solution has transformed our remote work setup. The screen-sharing and recording features have made our meetings more productive and accessible.

Talkroute combines these strong features into a top-notch video conferencing solution. It boosts remote teamwork and makes virtual meetings smoother for businesses of all sizes.

Talkroute Review: User Interface and Ease of Use

 

Talkroute stands out with its easy-to-use interface and smart design. The platform’s web portal and mobile apps look clean and modern, making managing your phone system simple. You can easily find important features like the keypad, call history, and voicemail.

The design of Talkroute is simple yet powerful. Users can easily set up system settings, control user access, and customize call routes, making it an excellent choice for small to medium businesses needing efficient communication tools.

Many reviews praise Talkroute for being easy to use. Healthcare workers like apps that handle patient calls and messages. Real estate agents use it for after-hours calls and routing calls among staff.

Talkroute’s user-friendly interface makes it engaging and effective for managing business communications.

Talkroute is known for its focus on user experience, scoring high in customer reviews for ease of use. It works on many devices, including macOS, Windows, Linux, iOS, and Android. The Android app has a 4.0 rating on the Google Play Store, showing its commitment to a smooth user experience across all platforms.

Integration with Other Tools

Talkroute makes it easy to connect with other tools for better workflow. It has a Zapier integration that opens up many automation options. This lets you link Talkroute with many business apps for smooth communication.

With Zapier, you can set up custom notifications and automate tasks. This cuts down on manual work and makes communication better across different platforms. For instance, calls can automatically be logged in your CRM or tasks created in project management tools.

Talkroute’s Zapier integration is flexible, fitting the needs of any business size. It helps you create efficient workflows, saving time and boosting productivity.

Talkroute’s Zapier integration has been a game-changer for our business. We’ve automated customer follow-ups, saving weekly hours and sharing a satisfied user.

While Talkroute may offer fewer integrations than some others, its Zapier connection is a strong tool for automating communication.

Customer Support and Resources

Talkroute excels in customer support and help resources. It offers various options for users to get the technical help they need.

Support Channels

Talkroute supports customers through email, phone, and chat. Email support is always available 24/7. Phone and chat support for U.S. and Canadian customers are available at specific times:

• Monday to Friday: 9 AM to 7 PM CT
• Saturday: 10 AM to 5 PM CT

Knowledge Base

Talkroute’s vast knowledge base includes guides, tutorials, and tips. It’s a great place for users looking for quick answers or detailed information on its features.

Support Quality

Talkroute’s customer support team is highly praised for its effectiveness, with a 5/5 rating. The Enterprise Plan includes a Service Level Agreement (SLA), offering top support for complex business needs.

Talkroute’s support team is highly effective, and their help center is a valuable resource for users.

Talkroute’s multi-channel support and strong help resources ensure users get the support they need, helping them use their business communication tools effectively.

Security and Compliance Features

Talkroute takes VoIP security seriously. It uses HTTPS encryption to keep your data safe as it moves between your browser and its servers.

For businesses in regulated fields, Talkroute has HIPAA compliance features. This helps healthcare providers keep patient info private while using the service.

Enterprise plan users get extra security controls. They can set up administrators to manage who can see sensitive data like phone numbers and messages, keeping their data extra secure.

Talkroute’s security features give me peace of mind when handling sensitive client information, says Sarah, a small business owner in the healthcare sector.

Talkroute also collects and stores some personal info from users. Always check their privacy policy to see how they handle your data.

• HTTPS encryption for data transmission
• HIPAA compliance support
• Administrator-controlled account permissions
• Secure storage of voicemails and recordings

Talkroute balances security with ease of use. It offers strong protection for businesses of all sizes.

Pros and Cons of Talkroute

When reviewing a business phone system, it’s essential to consider Talkroute’s pros and cons. This comparison will help you choose the best option for your company’s needs.

Advantages for Businesses

Talkroute has many benefits for small to medium businesses:

• Affordable pricing with plans starting at $19 per month
• Unlimited minutes to the US and Canada
• User-friendly interface for easy navigation
• variety of features, including video conferencing, call recording, and live call transfer
• Positive customer feedback with high ratings on review sites

Potential Drawbacks

Despite its strengths, Talkroute has some downsides:

• Lack of virtual fax support
• Limited video conference capacity of 100 participants
• Mixed feedback on customer support quality
• Occasional service disruptions reported by some users

Talkroute’s price is competitive compared to Nextiva, RingCentral, and eVoice. At $59 per month, the Pro plan is excellent for small businesses. It may not have virtual faxing, but it has transparent pricing and core features perfect for smaller groups.

Talkroute balances affordability and essential features, making it a solid choice for businesses seeking a no-frills VoIP solution.

Comparison with Competitors

Talkroute stands out in the crowded VoIP service market. It competes well with other companies. For instance, its pricing starts at $19 per month, similar to Phone.com ($14.99) and Nextiva ($18.95) but Talkroute has a much lower additional user pricing of $5 per month each.

Its video conferencing can handle up to 100 participants, beating Nextiva’s 45-minute limit and 25-participant cap.

Talkroute offers a great deal for small businesses. Its mobile app for Android and iOS has many features. While RingCentral MVP connects with over 300 apps, Talkroute uses Zapier for customized workflows.

Talkroute is known for its reasonable price balance and features for small and medium businesses. It has toll-free and vanity numbers, plus number porting, similar to Grasshopper. However, it needs advanced features like RingCentral’s multilingual IVR or Nextiva’s real-time call analytics.

For businesses looking for easy-to-use and affordable VoIP services, Talkroute is a strong choice.