Acquisition

Omnisend vs. Mailchimp: A Feature For Feature Comparison

omnisend-vs.-mailchimp-a-feature-for-feature-comparison

A great email marketing tool can make or break a digital marketing strategy. Choosing a great tool means you’ll have the features you need to convert your customers using the most ROI-friendly channel that exists.

MailChimp has long been a king of this domain, but every king falls eventually. As MailChimp has recently announced a split with ecommerce platform leader Shopify, for many customers, that fall has already happened.

With that fall comes new contenders for the throne, and many former MailChimp customers are looking to Omnisend for the answer.

But can Omnisend live up to Mailchimp? Today, we’re going to compare Omnisend vs Mailchimp in a pound for pound, feature for feature showdown.

May the best email marketing platform win.

Omnisend vs. MailChimp: Who Is Each Platform Built for?

When considering an email marketing tool, it’s important to consider who the tool is made for. It could be the best platform in the world, but if you’re a growing business and the tool’s price is out of your budget, it’s not going to do you a lot of good.

MailChimp is built for small businesses and it definitely shows. The platform is pretty easy to use and the pricing starts out rather low compared to other tools on the market. However, as it was built for smaller guys, it may not scale with your company the way you’d need it to.

Omnisend, on the contrary, was built specifically for ecommerce. While MailChimp has some ecommerce-friendly templates and features, Omnisend comes with the resources that online sellers and ecommerce marketers need the most.

For example, both tools offer automation that allows you to send cart abandonment emails, but only Omnisend offers native discount codes and a product picker that allows you to pull products directly from your store for your campaigns.

 

Round 1: Email Marketing– What Lies at the Core of MailChimp and Omnisend

Both MailChimp and Omnisend began as email marketing tools, and over time, they’ve each added new features and channels to their base tool.

MailChimp set the standard for visual email builders and for good reason. You simply drag and drop in order to build a campaign. You have the possibility of pulling in all kinds of different pieces of content and you don’t need to know anything about HTML to do so.

mailchimp campaign

Omnisend’s visual composer has very much the same easy-to-use drag-and-drop layout. Like MailChimp, Omnisend allows you to pull in virtually any kind of content to your campaign. However, there are a few differences.

With Omnisend’s native integration you can pull products directly from your online store, offer smart product recommendations based on what customers have recently browsed (or products you think the customer might like) and offer automatically integrated discount codes in your emails.

omnisend campaign 1

Also, while both tools allow you to build customizable email templates based off of your best email campaigns, only Omnisend allows you to save individual blocks to reuse in future campaigns.

Email Builder Features MailChimp Omnisend
Drag and Drop Builder Yes Yes
Email templates Yes Yes
Mobile responsive Yes Yes
A/B Testing Yes Yes
Saveable content blocks No Yes
Product recommendations For certain platforms Yes
Discount codes Yes Yes
Gamification No Yes

While MailChimp may have written the book on an easy-to-use email builder, Omnisend offers more features for ecommerce marketers at the end of the day.

MailChimp vs Omnisend Round 1 Winner: Omnisend

 

Round 2: List Building & Email Capture– Which Tool Builds Better Subscriber Lists?

Both MailChimp and Omnisend offer sign up forms for email capture, however, there are some key differences between the two platforms.

Omnisend offers embeddable static forms you can place anywhere on your site. You can also create popups that appear either when a customer spends a certain amount of time on your page, if they scroll a certain amount of your page, or if they move to exit your page.

Omnisend also offers landing pages with templates and the same easy to use drag and drop builder that you’d use for emails. The landing pages are fully customizable so you can capture as many emails as possible.

MailChimp offers all of this as well. The differences are apparent when it comes to gamified forms.

Omnisend offers a Wheel of Fortune popup that entices your customers with a “spin to win” aspect of signing up for your list.

Wheel of fortune
This kind of dynamic form has been proven to be more effective than even exit-intent popups for email subscriptions.

Email List Building Features MailChimp Omnisend
Embeddable forms Yes Yes
Popups Yes Yes
Landing Pages Yes Yes
Gamified Popups No Yes

MailChimp vs Omnisend Round 2 Winner: Omnisend

Round 3: Segmentation– Which Tool Offers Better Targeting?

When it comes to segmentation, Mailchimp and Omnisend measure up about equally. Both email marketing platforms offer segmentation based on:

  • Profile data: any kind of data or information you might have on your customer, like demographics, location, language, etc
  • Campaign activity: whether a customer has clicked on a certain campaign, opened the last three campaigns, etc.
  • Shopping behavior: browse and cart abandonment, etc

In addition, both tools allow you to sync your subscriber segments into Google and Facebook retargeting ads in order to draw your customers back into your store.

Segmentation Features MailChimp Omnisend
Profile data Yes Yes
Campaign activity Yes Yes
Shopping behavior Yes Yes
Custom Properties (tags) Yes Yes
Facebook Audiences Yes Yes
Google Retargeting Ads Yes Yes

MailChimp vs Omnisend Round 3 Winner: Tie

 

Round 4: Automation– Which Tool Will Save You More Time?

If there’s any set of features that truly set these two email marketing platforms apart, it’s automation.

MailChimp offers basic email marketing automation, allowing you to create simple workflows for your email drip campaigns.

Mailchimp automation workflow

MailChimp offers you a basic list of your emails with what trigger you have just above each message. You filter your segments and post-triggers from each email.

While this is good enough for basic email automation, it’s not very visual and a bit difficult to understand at a glance.

Omnisend offers quite a bit more in automation. First of all, their automation workflow is considerably more visual, and you can understand exactly what’s happening step-by-step.

omnisend_workflow

You can clearly see at a glance which message is being sent, where your delays are, and how many customers are in each step of your workflow.

Yet another way Omnisend’s automation workflows go above and beyond is in how they add in other channels. In the same automation workflow, you can add email, SMS, Facebook Messenger, WhatsApp, Viber, push notifications, and many more. If you want to boost your email automation series, you can add in separate channels without creating a separate segment or a different workflow.

This means you can create complex automation workflows using the channels that your customers engage with most, creating a better customer experience for them.

Both tools offer plenty of automation templates to help you get started, and Omnisend offers suggestions on which channels to use in each automation workflow.

Features  MailChimp Omnisend
Visual Automation Workflow No Yes
Cart/Browse Abandonment Yes Yes
Channels
Email Yes Yes
SMS Yes Yes
WhatsApp & Viber No Yes
Facebook Messenger No Yes
Push Notifications No Yes

MailChimp vs Omnisend Winner: Omnisend, by a mile

 

Round 5: Pricing– Which Tool Provides the Best Value for Price?

When it comes to pricing between the two tools, there’s not a whole lot of difference depending on what kind of plan you need and how many subscribers you have.

For example, Omnisend’s Standard plan is a bit more expensive than Mailchimp’s Grow plan. However, if you’re looking for Pro features, Omnisend’s Pro plan at 10,000 subscribers costs about the same as Mailchimp’s Pro plan at 500 subscribers.

Subscriber Count MailChimp Omnisend
Plans Grow Plan Pro Plan Standard Plan Pro Plan
500 $10 $209 $16 $199
1000 $15 $214 $20 $199
5000 $50 $249 $60 $199
10,000 $75 $274 $102 $210

MailChimp vs. Omnisend Round 5 Winner: Omnisend for Pro, Mailchimp for Grow

The biggest thing you should take away from this comparison is that every tool is different. Making an informed decision is critical to something as important as your email marketing strategy.

While MailChimp may be best for those who are just starting out, Omnisend knocks it out of the park for established marketers, especially if they’re in the ecommerce industry.

Key Takeaways from Each Round:

  • Omnisend offers more ecommerce friendly features in email campaign building
  • Omnisend offers gamified forms for email capture, slightly nudging MailChimp out for best pick
  • Segmentation is completely equal between MailChimp and Omnisend
  • Omnisend’s automation is far more sophisticated and easier to use than Mailchimp’s
  • Pricing depends on what you need from each tool and how many subscribers you have

What are your favorite features from both tools? Do you have a favorite in particular? Let us know below!

This article was originally published by our friends at Omnisend.

About the author

Steve Hutt

Steve has entrepreneurship in his DNA. In the early days of online commerce, he achieved Power Seller status at eBay, which then propelled him to become a founding partner of VisionPros.com, a contact lens, and eyewear retailer. After a successful exit from his startup, he embarked on his next journey into agency work in e-commerce and digital strategy.

Currently, Steve is part of the Merchant Success Team at Shopify Plus, where he is a Strategic Advisor helping brands continue to grow and scale with the Shopify Commerce Platform.

To maintain his competitive edge and life of learning mantra, Steve also hosts and produces a top-rated weekly podcast show, eCommerce Fastlane, where he interviews Shopify partners and subject matter experts who share the latest marketing strategy, platforms, and must-have apps, to help Shopify brands build and scale lifetime customer loyalty.