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Boost Your Customer Experience By Turn Order Tracking From A Cost Center To A Profitable Marketing Channel

Boost Customer Experience, Order Tracking

In today’s Shopify ecommerce podcast, my guest is Yaw Aning the Co-Founder & CEO of Malomo. They are a post-purchase marketing app that helps brands turn order tracking from a stale experience typically handled by carriers into a branded marketing channel.

Over the past years, Malomo has helped Shopify brands track millions of packages and drive millions in repeat revenue from their transactional shipping notifications to their customers.

Malomo reduces customer support tickets, automates branded shipping notifications, and generates additional revenue that keeps your customers happy and informed while they're waiting for their package to arrive.

Today’s episode is made possible by Grin. More than influencer marketing software, GRIN is the world’s first creator management platform, turning brands into household names through the power of authentic content creator relationships.

What You Will Learn Today

  • The long-term benefits of a great delivery experience for your Shopify brand.
  • Benefits of sending proactive notifications to your customers to make sure they get ahead of any worry or frustration.
  • How to decrease support tickets related to shipping by over 50%.
  • How to drive immediate repeat purchases, education, and loyalty.

Shopify Ecommerce Podcast

Links And Resources Mentioned

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