Key Takeaways

• Boost business efficiency by using AI for customer service tasks like answering simple questions.
• Recognize how AI analyzes browsing history and past purchases to suggest products in online stores.
• Appreciate AI’s role in making information easier to understand through summarized search results or product reviews.
• Explore how AI enhances everyday tools like search engines and grammar checkers for better results.

While it can get annoying and tiresome at times, there’s good reason for tech enthusiasts to be excited; it has many benefits when used correctly. In fact, you may have already started using it without realizing it. Whether you run a business and have discovered the common uses of Edge AI in business or are just wondering how it directly affects your daily life, hopefully the following information will be enlightening for you. Read on if you’d like to learn how you and the companies you rely on are trying to improve your day-to-day by utilizing AI.

Customer Service

You’ve certainly encountered AI in customer service before. It starts off with a little text bubble down in either the bottom left or bottom right corner that occasionally opens to ask you if you have any questions it can help you with. 

Yup, those little chatbots are actually AI-powered now. This can be beneficial when you need late-night assistance or want an answer to a simple question. However, they may struggle with more complex queries or when you need more personal assistance. 

Luckily, many will notice these difficult questions and usually either ask if you’d like to talk to a human or just immediately send your question to a human to handle. They sometimes appear in other requests as well, such as through return requests with automated emails. 

The whole point is to reduce the strain put on employees while still helping the customer get what they need, and good implementation provides that.

Search Engines

Based on what you’re looking for, a search engine’s AI implementation can either be the most or least useful feature. Sometimes the information provided is helpful by providing sources and summaries of what they all say while other times it completely misunderstands what you asked and gives you unnecessary or unwanted information. 

The best thing about these results, though, even when they’re not relevant, is that they can be easier to read than their source material. Better phrasing and organization are not uncommon to see, especially when the source is a dense academic paper or something similar.

However, not all of the sources used are completely trustworthy, and it can even sometimes contradict itself. When this happens too much or you’re simply annoyed by a search engine’s Ai implementation or advertising strategy (a topic of discussion that’s becoming more popular as of late), then you can choose to skip them entirely and just ask an Ai model itself to search for you. 

They’ll likely find the answers you’re looking for without forcing ads down your throat or misunderstanding your questions and looking for completely unrelated information. That can still happen, of course, but a simple prompt tweak can result in the answers you were looking for. Sometimes trying the same on a regular search engine provides the exact same results as before, so consider an AI-based search engine if regular ones aren’t very helpful.

Online Shopping

It’s no surprise that artificial intelligence is being implemented into your online shopping experience. Sometimes, its presence is obvious. For example, if you have an account on an online store and do some brief browsing without purchasing anything, you’ll likely get an email a few minutes later asking you if you liked the stuff you looked at or suggesting similar products. 

Sometimes, you’ll get messages out of the blue suggesting products similar to things you’ve either looked at or bought in the past. Either email type was likely generated and sent by a marketing AI.

That’s not all AI does for customers, though. It can also be used to provide a quick summary of a product’s features, compare the item you’re looking at to similar options, or even provide a brief synopsis of customer reviews to give you a quick glance as to what actual buyers think of the item you’re considering. 

The best part is that you can always dig deeper into the item description or review yourself to search for any concerns you may have or just to get a better picture of what customers thought. To put it simply, AI in online shopping can be used to offer marketing copy and quick summaries to customers and make the entire process easier, quicker, and cleaner as a result.

Text Editing

You likely type a lot on any day. Whether that be by texting a friend, posting on social media, or writing that important report at work, typing isn’t going away anytime soon. However, this also increases the demand for high-quality spell checkers and grammar checkers because you won’t get it right all of the time. 

Grammar rules can be complicated to understand, and you likely have to type at least a few words a day that you just can’t remember the spelling of. Online tools have always existed to remedy these problems, but the addition of AI to them has increased their accuracy.

A grammar editor artificial intelligence will have been fed grammar rules, grammatically correct writing, and more to create its base data set for how writing should look. This results in grammar checkers becoming more and more accurate as AI improves and more users feed it documents and provide positive and negative feedback on the results.

However, these tools can’t be completely relied on. They may be using slightly different grammar rules than you do, which can make your writing disjointed or not meet certain standards. The Oxford comma is a great example. This is the comma used when writing lists to separate the conjunction (such as and) from the items on the list (like eggs or oranges). 

Over time, some have begun arguing about how necessary it is, and grammar programs have noticed. Some will support this comma and try to add it where it would normally be, while others dissuade its use and mark every appearance of it as a mistake that needs to be corrected. 

Add on that some of the suggestions are simply incorrect still and would ruin the flow of a body of work, and you’ll find yourself closely monitoring every edit. This typically isn’t a big problem, though; just something to be aware of.

Frequently Asked Questions

How is AI used in customer service today?
Artificial intelligence often powers the chatbots you see on websites. These bots can answer simple questions or help with basic requests, freeing up human agents for more complex issues and providing support outside normal business hours.

Can AI chatbots handle complex customer problems?
AI chatbots are best suited for simple, common questions. They may struggle with complicated or highly personal issues, often needing to transfer the conversation to a human representative for effective resolution.

How does AI personalize my online shopping experience?
AI systems track the items you browse and purchase online. Based on this activity, they generate personalized emails or on-site suggestions for similar products you might be interested in, aiming to make your shopping easier.

Can AI summarize product information and reviews accurately?
Yes, AI can provide quick summaries of product features or customer reviews while you shop online. This gives you a fast overview, but you can always read the full details or original reviews for a deeper understanding.

Are AI-powered search engine results always reliable?
AI search results can be helpful by summarizing information from various sources, but they are not always perfect. The AI might misunderstand your query, use unreliable sources, or even present conflicting information, so critical evaluation is still needed.

Why might someone prefer an AI model for searching over a traditional search engine?
Some users find dedicated AI models can sometimes provide more direct answers without the clutter of ads often found on standard search engines. Tweaking the search query in an AI model might also yield better results if the initial search was misunderstood.

How do AI text editors improve writing?
AI text editors use vast datasets of grammar rules and correct writing examples to identify potential spelling mistakes and grammatical errors in your text. They offer suggestions to help you correct these issues and improve the overall quality of your writing.

Is it true that AI grammar checkers always know best?
No, AI grammar checkers aren’t infallible and should be used as a guide, not a final authority. They might enforce grammar rules you don’t agree with (like the Oxford comma), misunderstand context, or make suggestions that harm the flow of your writing.

How can I use AI grammar tools most effectively?
Review every suggestion an AI grammar tool makes instead of automatically accepting them. Consider if the change fits your intended style and meaning, especially regarding debated rules like the Oxford comma, to ensure the final text is accurate and flows well.

Beyond basic spell check, what unique value does AI bring to text editing?
AI goes further than simple spell checking by analyzing sentence structure and grammar based on complex patterns learned from data. This allows it to catch more subtle errors and offer suggestions for clarity that older tools might miss, although human oversight remains important.