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Reduce Abandoned Carts with Buy Now Pay Later

A hand pointing to a buy now pay later dollar sign on a black background.

Consumers spent an estimated record high of $16.8 billion on Black Friday and Cyber Monday this year. Their wallets may be empty, but that doesn’t mean they’re not itching to spend—after all, those post-holiday sales are on the way. To reach consumers willing to spend big after the holidays, brands will need to get creative with their financing.

Buy now pay later options deliver on multiple fronts: They allow the consumer to immediately indulge while spreading payments out over time. 

For brands, store credit can increase sales over the holidays.

How does buy now pay later work?

It’s like layaway but better.

Buy now pay later solutions are integrated into online checkouts and let customers pay for products in installments. Though the financial terms can vary by company, each lets the consumer get what they want immediately and pay for it over time.

It’s an increasingly crowded space, as pioneers like Affirm, Klarna, Clearpay, and Afterpay now compete with similar solutions from PayPal and Square. In some cases, installments can be a money-saving alternative versus using a credit card, which on average, charges a 17.14% annual interest rate.

Though credit card companies, and their banking partners, now offer similar installment options, buy now pay later firms often tout their perceived advantages versus credit card late fees, penalties, and compounding interest, like:

  • Some solutions will show consumers the total amount of interest they’ll pay upfront
  • Others charge no interest at all, though they will owe late fees if deadlines are missed
  • Some allow consumers to choose their repayment plan (e.g. four installments every two weeks)
  • Others charge no interest if the item is paid in full within 6–12 months, or will extend payments over a 6–36 month period at a reduced annual percentage rate

Importantly, buy now pay later options can reduce abandoned cart rates.

Research suggests that last year, shoppers left more than $34 billion in their online carts, or nearly 7% of all digital commerce in 2018. If retailers provide additional financing options, or so the thinking goes, conversion rates will improve.

Despite an increasingly crowded field of competitors, there’s room to grow. Research indicates that more than one third of U.S. ecommerce brands plan to offer purchase financing options in the next 12–24 months. This is on top of the more than 30,000 merchants that use Afterpay, and the 2,000 that use Affirm, including Walmart.

Why shoppers buy now pay later

In October of 2019, Afterpay says it onboarded more than 15,000 new customers per day.

Intuition might tell you this option is only suited for big-ticket items like refrigerators, big-screen TVs, or mattresses. Buy now pay later is indeed well-suited for relatively expensive items, like this $2,800 ring:

Image from David Yurman

But the option is increasingly being used to finance smaller ticket items like apparel, sneakers, and cosmetics—for example, this $12 product that can be paid in four installments as part of a total order of only $35: 

Image from Royal Lashes 

Buy now pay later satisfies two competing demands—the consumer’s desire for instant gratification, and the inability to pay upfront. 

Despite a relatively strong U.S. economy with record low unemployment, wages haven’t kept pace with increases in housing prices, apartment rentals, and healthcare costs. Consequently, consumers are increasingly borrowing money, $13.29 trillion at last count, to pay for everyday items and maintain a middle class lifestyle.

Thankfully, there’s hope for the next generation—younger adults carry less credit card debt than the average consumer, in part, because many are already saddled with student loan debt, and because they saw their parents struggle with debt during the last recession. (Buy now pay later options arose following the recession when banks reduced loans made to consumers.)

Why retailers offer buy now pay later 

The buy now pay later industry is growing rapidly: Loan volume at Affirm topped $2 billion in 2018, and annualized underlying sales at Afterpay total more than $8.5 billion. Loan growth is the key metric by which investors measure these firms, but the real test is whether retailers benefit from offering installment solutions.

According to Klarna, the answer is yes. The company says adding financing at the checkout allows consumers to spread their costs over time and pay at their own pace. It also says financing increases the consumer’s purchasing power and results in more sales. Klarna says brands offering installment financing find:

  • A 58% increase in average order value (AOV)
  • A 30% lift in checkout conversion rates

Likewise, Afterpay says retailers using its payment option see improved purchasing frequency, loss rates, and customer lifetime value. In Australia and New Zealand, the company says customers who joined Afterpay between 2015–2017 are now purchasing, on average, approximately 22x per year. Newer cohorts are following a similar upward trend, with the FY18 and FY19 cohorts purchasing, on average, 14x and 7x per year respectively. 

Retailers offering Affirm, according to the company, can expect:

  • A 20% increase in conversion rates
  • An 87% increase in AOV

But despite the momentum, not everyone is as excited about the buy now pay later boom. Critics argue installments, even those that are creatively packaged and marketed, are little more than stealth ways to hook young consumers into taking on more debt for items they don’t really need.

That said, with billions of dollars in loan volume and tens of thousands of brands offering installment financing, the option is unequivocally gaining traction. Not only is it helping brands increase sales, it’s literally helping already–indebted consumers get a better night’s sleep.

Mattress sales spike with installment financing

Leesa, a luxury mattress ecommerce firm, is a leader in the bed-in-a-box movement that has convinced consumers to buy beds online without first laying on them. But costing $1,000 apiece, buying a mattress outright is out of reach for some, especially younger consumers who are more likely to consider purchasing a mattress online.

It’s why Leesa partners with Affirm to offer installment financing. The company says that offering installments, especially to millennials, can be the deciding factor that determines whether a sale is made.

“Payments at the point of sale is now a customer acquisition tool for us,” says Matt Hayes, a founding team member at Leesa and the company’s head of marketing. “Many people aspire to own one of our beds, but may be hesitant to pay $1,000 upfront.”

The company says Affirm allows its customers to buy beds they otherwise might not and pay over time. Importantly, Leesa says customers can see exactly how much they’ll be required to pay each installment prior to purchase.

Image via: Leesa

In an A/B split test, Leesa says Affirm drove sales and influenced the consumer’s decision to purchase. When Leesa offered installment financing to customers, the company says it achieved the following results:

  • An 8.3% increase in conversions
  • An 8.7% increase in revenue per visitor
  • A 4.5% increase in likelihood to add mattress to cart

“You can’t argue with stats when you’re running a controlled A/B test,” Hayes says. “We considered other options, like white-label offers from institutions that work with large companies. When it came down to it, the speed to market Affirm offers only sweetened our cost/benefit analysis.”

The future of buy now pay later 

Buy now pay later isn’t new, it has just moved online.

The data supports that offering installment financing increases sales. But interest and fees still apply, even if they are disclosed more transparently or less expensive than other forms of credit. 

Competition in the space is intensifying. Point-of-sale (POS) installment offerings will expedite the decision-making process that determines whether consumers qualify for credit in brick-and-mortar stores just as it has online. If installment options become ubiquitous, they’re less likely to give retailers an edge within their industry. It may also cause millennials, who are wary of taking on credit card debt, to overuse credit and become more indebted.

Brands offering installment options must remain sober in their approach. Despite sincere intentions, customers who fall behind on payments can wind up with blows to their credit score. Ultimately, this may reduce their lifetime value and result in little more than temporarily pulling sales forward. There’s also brand integrity risk if customers who miss payments see the retailer as complicit in their crippling debt ordeal.

Risk aside, making it easier and more affordable to checkout is lifting retail sales. Especially for consumers low on cash following a holiday binge, installment financing offers a way for both the consumer and retailer to get what they want.

This article was originally published by our friends at Shopify Plus.

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