Using Ada And Gorgias Will Help Wow Every Customer


Provide personalized interactions around the clock for your customers and boost your bottom line – all without increasing headcount.

Being available to customers is critical to brand equity and staying competitive, as customer interactions are crucial to drive connection and revenue. The smartest way to scale high quality customer interactions is through an AI-powered, automation-first strategy… and Ada and Gorgias have partnered up to do just that! 

With Ada’s conversational AI and Gorgias’ helpdesk, your team can scale to wow every customer.

When your customers need a human touch, Ada automatically creates a case for your team in Gorgias with all the relevant details – driving agent efficiency, reducing handle time, and improving customer experience.

“Both Ada and Gorgias do what they say they can do. Both teams are proactive about providing support and helping people do more with their tools.” – WOW Skin Science, Manager of Customer Experience, Lisa Del Duca

How to make the most of this integration

Non-technical CX teams can power personalized interactions for every customer using Ada’s codeless platform. Launch chat experiences your customers will love in under 30 days, with no dependence on IT. You can also avoid WISMO questions, as Ada and Gorgias will provide instant, real-time responses using no-code integrations to your order management system including Shopify, Magento, and more. You can also use Gorgias and Ada to make the first move – reach out to customers on your site proactively with personalized information or offers.

You can also use Ada’s AI Chatbot to handoff a customer to a Gorgias live agent when needed. Watch the video below for more details! 

“The key ingredients for stellar CX in modern ecommerce is speed, accuracy and personalization. Ada & Gorgias excel at these as independent platforms. Now that they work together, exceptional CX will become the new normal for merchants.” – Philippe Roireau, VP of Business Development & Partnerships, Gorgias

Chris Lavoie, Tech Partner Manager

As the Technology Partner Manager at Gorgias, I aim to form powerful partnerships with leading tech companies in the eCommerce space to deliver a superior product for our merchants and their customers.

Special thanks to our friends at Gorgias for their insights on this topic.
Leave a Reply

Your email address will not be published. Required fields are marked *

What Is Omnichannel Marketing?

What Is Omnichannel Marketing?

The Advantages And Disadvantages Of Discounts

The Advantages And Disadvantages Of Discounts


Steve has entrepreneurship in his DNA. Starting in the early 2000s, Steve achieved eBay Power Seller status which propelled him to become a founding partner of, a contact lens and eyewear retailer. Four years later through a successful exit from that startup, he embarked on his next journey into digital strategy for direct-to-consumer brands.

Currently, Steve is a Senior Merchant Success Manager at Shopify, where he helps brands to identify, navigate and accelerate growth online and in-store.

To maintain his competitive edge, Steve also hosts the top-rated twice-weekly podcast eCommerce Fastlane. He interviews Shopify Partners and subject matter experts who share the latest marketing strategy, tactics, platforms, and must-have apps, that assist Shopify-powered brands to improve efficiencies, profitably grow revenue and to build lifetime customer loyalty.

You May Also Like
payday loans loans for bad credit
where can i buy clomid buy clomid