“Most shoppers in a brick-and-mortar store don’t want a sales associate to pounce on them the second they walk in – and great salespeople know this. What Rep AI is doing is bringing that exact in-store experience online.” shares Yoav Oz.
Online stores face a huge challenge: converting shoppers into customers. The average conversion rate? Just 2%. Compare that to the 20-40% conversion rate of physical stores. When Yoav Oz co-founded Rep AI, he set out to solve this problem by replicating the personalized in-store experience online.
By combining advanced behavioral and conversational AI, Rep AI engages shoppers at the perfect moment – boosting conversions to 20% without being pushy, while handling support inquiries that reduce 90% of tickets and elevate customer satisfaction.
– In this insightful interview with the AI Pressroom Yoav shares;
– The inspiration behind Rep AI and setting the goal to disrupt the industry
– The role of behavioral AI in increasing conversions
– Balancing sales and support, while optimizing merchant workflows
– The future of AI in eCommerce and its role in enhancing customer experience.
– The entrepreneurial journey and balancing work and life while driving growth
