In this article, we want to give you some email marketing examples to inspire you.
First, why has this medium lasted for so long when the popularity of others have lived and died?
And why is it critical as a business owner to pursue email marketing? Think of it like this.
When a customer signs up for your mailing list, it means they’re a confirmed prospect. They’ve willingly invited you into their inbox (and their minds) to pull them closer. It eliminates the most difficult part of advertising, which is getting their interest in the first place.
And such a golden opportunity as email marketing should never be wasted.
So, how do you do it? How do you know when to send out the emails and what to say?
We’ll go over the different types of emails you can use to maximize your customer relationships and your sales.
We’ll also show you 10 email marketing examples of our favorites. Plus, we’ll explain why we love them so much and how you can use them in your own email marketing sequences.
First, let’s look at the primary types of email campaigns within Ecommerce.
The Types of Marketing Emails Used in Ecommerce
There’s no standard on when to reach out to your customers through email marketing. Yet, there are some key phases within their buying journey that stand out as the most important:
- New subscriber/Thank you/Welcome letter
- Transactional emails like Order confirmation, Shipping confirmation
- Sales promotions
- New product launch
- Post-purchase review
- Customer survey
- Birthday gift
- Cart abandonment and Remarketing/Retargeting
Keep the emails flowing with perfect timing by setting up an automated schedule. You’ll need to ensure each one is properly optimized. Which means you should make use of:
- Graphic images (when appropriate)
- A solid brand voice
- An awesome offer
- A clear and meaningful call to action (CTA)
- Responsive design (optimized for mobile)
And there are some “gotchas” you should avoid, too:
- No clear direction
- Sloppy layout
- Missing a clear CTA
- Not targeting the right audience
Still with us? Great. Because now’s the fun part. Let’s see the email marketing examples and talk about why they’re great, and how you can use them, too.
Get ready to be inspired.
Our Favorite Email Marketing Examples
1. Adobe: Product Promo with a Two-Product Comparison
What it is: A product promo using a comparison of two similar but different products.Same price point, and a special deal, with two CTA’s.
Why we like it: Adobe used a segmentation method to target two types of customers in the same email.
It allowed them to throw the net a little wider and cover two sets of needs with one message. It also has the added benefit of giving them more info about their target customers. More importantly, based on who clicked what.
When and how you should use it: Use this method when you’re promoting two very similar products at the same price point. Or you can use it when you’re trying to refine and retarget a certain customer segment.
Make it as easy as possible to compare the two items, and include two clear CTA buttons for each choice.
2. Birchbox: “Mistake” Email and Co-Marketing
What it is: A promo for a product at a partner company cleverly disguised as a “forgotten” discount in the customer’s email.
Why we like it: The catchy wording of the subject line read: “We Forgot Something in Your February Box!” is a sure way to pique the customer’s interest.
It also makes the email feel personal and makes the brand more human. And on top of that, it’s a great email marketing example of two businesses cross-selling each other on a co-marketing campaign.
When and how you should use it: First of all, while it is a clever little hack, we’d suggest using this method sparingly. Your customers will start to notice repetition.
The biggest takeaway here is the way Birchbox makes their brand appear human and relatable. That’s something you should always try to emulate through your email copy.
3. Sephora: ‘Happy Birthday’ Gift
What it is: An email to brighten up your customers’ day with a free gift for their birthday.
Why we like it: Studies show that businesses who use ‘birthday’ emails have a 324% higher revenue in comparison to their other email campaigns. You can’t beat that – and the reason is simple.
Plus, everyone likes to feel ‘special’ on their birthday. Reaching out to your customers on that day is a perfectly effective way to personalize your product and get them in your store.
When and how you should use it: The benefits of a birthday campaign are astounding.
Set aside a low-cost, high margin product in your shop just for birthdays and free giveaways. On your subscriber sign-up form, don’t be afraid to ask for the customer’s birthday.
On the form, make sure you say that you’ll send them a gift – and it’ll guarantee they put in the info. If you didn’t get their birthday, you can also do this with something else exclusive to that customer – such as the anniversary of their sign-up with you.
4. Fab: Cart Abandonment
What it is: An email designed to lure back a customer that was nearly there at the checkout but ended up abandoning their cart.
Why we like it: Business Insider found out some interesting results. They found out, on average, when you send a cart abandonment email within 3 hours after the cart abandonment you can expect a 40% open rate and a 20% click-through rate. You can’t beat an opportunity like that.
When and how you should use it: Don’t waste that precious 3-hour mark after the customer abandons their cart. Setup these automatically with a message to encourage them to come back. Be sure to include more details or a scarcity incentive like Fab did here, by saying things like “It’s still for sale” or “Limited Quantities. Still want it?”.
5. ProFlowers – Cart Abandonment and Remarketing
What it is: Another attempt to re-engage a customer that took steps to buy something within your store and then abandoned their cart.
Why we like it: There are tons of reasons why a customer might abandon their cart.
This campaign focuses on the idea that perhaps the product wasn’t exactly what the customer was looking for. So instead of sending an email to nudge them back in for the same thing, ProFlowers gives them more options to choose from – based on their user data.
It can’t get more targeted than that.
When and how you should use it: First of all, make sure you’re tracking user on-site behavior, and addressing it accordingly in your follow up email.
Each email should be highly personalized for each customer’s purchasing triggers – and adding a little bonus (10% off when you complete your order!) is a very effective incentive.
6. HireVue – Re-engagement and Goodbye Letter
What it is: An attempt to re-engage your customers that haven’t been opening your emails for a while.
Why we like it: First of all, it’s not a bad idea to eliminate the customers who aren’t engaging with your emails. Especially if you have a high number of subscribers.
Having more subscribers is never a bad thing. However, it could heavily influence your split tests if you have a lot of dead-weight (i.e. customers who aren’t opening) within your subscriber list.
Second, this isn’t just goodbye. The CTA here is actually to stick around, and the button copy is perfect for this, as well as being consistent with the brand’s voice.
When and how you should use it: Track your customers’ engagement. And just like HireVue did, when you pick up that the customer hasn’t opened your emails in a while, make an attempt to bring them back in.
If they don’t respond, then it’s time to cut your losses and say goodbye – which is in your best interest.
7. Humble Bundle – Product Promo and ‘Reminder’
What it is: A product promo with two CTAs: one to check out the product, and one to set up a reminder to get it when it’s available.
Why we like it: This is a great way to ease the pressure a customer feels to act right away. Sometimes they can’t act right now and that’s not a reason for you to totally lose the lead.
A reminder about the product is a simple, no strings attached solution that keeps them within range.
Note that both CTAs lead to the same landing page. The only difference is this: When you click on the reminder button the landing page opens with a small popup. The popup confirms their request for a reminder email as shown in the second photo.
When and how you should use it: This particular email marketing example was used for a regular product promo. It also works especially well around the holidays. Such as a Valentine’s Day product promo with the reminder feature at the end of January.
This also works well if you want to generate excitement with a new product roll-out.
8. Kate Spade New York – Welcome ‘Thank you’ Letter
Why we like it: As we point out in our article on the welcome email series, 74.4% of customers expect a welcome email. Those same emails generate 3x higher open and click rates, and 5x higher revenue. You can see why you don’t want to skip on these.
When and how you should use it: Automate your mailing system to send these out as soon as a customer signs up for your mailing list. They’ve taken a crucial step to confirm that they’re an interested prospect. Don’t lose the golden opportunity to show your appreciation and get them in your store.
Notice the copy in this email marketing example. It reminds the customer of the benefits they get for signing up (“You will now be among the to hear about…”) which reaffirms their decision.
There’s also a valuable offer and a clear CTA to start taking advantage of their offers now.
9. REI – Order Confirmation
What it is: A confirmation of sale that goes way beyond a simple notice of purchase and appreciation for the sale.
Why we like it: Sending out a confirmation reinforces the customer’s choice to buy the product. It also gives you an opportunity to upsell/cross-sell something on top of it as REI does here with their membership offer.
When and how you should use it: This email should be sent out immediately after a sale is made. Look for ways to include additional information or opportunities. Notice the customer service link (useful) and the membership option (cross-sell) in this email marketing example.
This is also a great time to take advantage of the user data and promote similar products, like in the previous example number 5 (ProFlowers)
10. Rapha – Customer Survey/Feedback
What it is: A message encouraging the customer to provide feedback to the company after a recent purchase.
Why we like it: It’s an ideal opportunity for you to gain market insights. As well to give your customers a small gift (20% off in this example) for their next purchase as thanks for shopping with you – which is an incentive to return.
When and how you should use it: You can send out a survey request at any time after a sale, really. But it is the most effective immediately after the customer receives their product when the experience is fresh in their minds.
Don’t forget to include some incentives for doing the survey. It’s pretty hard to say ‘no’ to answering a few simple questions for a freebie.
This is the bottom line: email marketing isn’t going anywhere. If you’re not optimizing it within your business, you’re simply not optimizing your sales.
Tell us which of these campaigns from successful businesses inspired you.
We will make it easy to set up by tracking and automating everything for you. You can take advantage of email marketing within your own store in the same way as these winning examples.
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This article originally appeared in the Omnisend blog and has been published here with permission.