That means it’s critical to collect the right data about your website visitors. Knowing what data to collect and how to use it, is the key to growing your e-commerce business and giving customers the best experience possible.
In this article, we’ll tell you exactly what information about your website visitors you should look for, so you feel empowered to make decisions, effortlessly.
Let’s get into it!
Learn more about how your website visitors experience your site by mapping their time. This way you’ll know exactly how they use your site from when they scroll, how much time they spend on each page, and how they use their cursor.
You can do this by installing a tracking code on your website and carefully analyze the results to understand user psychology.
Knowing which sections of your website visitors are spending the most time on will help you pinpoint what to amplify about your site and what to eliminate. You’ll be able to make the following decisions:
You can use A/B testing and heatmap tools to collect this sort of information. Most tools like Crazy Egg will give you a free 30-day trial, so you can get started in no time!
Being an e-commerce business, one of the essential website visitor metrics for you to track are conversion rates. Running an e-commerce business is like running a retail store, if you’re not converting visitors into subscribers or customers, you’re wasting your time!
You need to define what ‘conversion’ means to your business. We suggest that you use the following website events as conversions:
Elon Musk says: “As an entrepreneur, you must constantly seek criticism because a well thought through critique is worth gold.” And we concur! We believe you should actively seek feedback from your website visitors so you can know what needs improvement.
If you’re wondering how you can collect valuable user feedback, there are a variety of ways you can do it, such as:
All information is important, so if you can collect it and your customers are comfortable submitting it, make sure you’re doing so. Any details about your visitors can help you personalize your site’s shopping experience even more.
This is more than just collecting visitors names to personalize emails; this is collecting shopping habits, browsed items, traffic source and more so that you can build holistic visitor profiles.
You can use tools like Bronto, a highly sophisticated e-commerce marketing automation platform that integrates perfectly with e-commerce platforms like Magento, to create personalized email campaigns to reduce shopping cart abandonment and boost customer retention.
A great way to delight customers and send them personalized rewards or benefits for sharing information with you are birthday gifts. This can be a gift you send to them or a deeper discount than usual during their birthday month; the options are endless!
Most data analytics software tools, like Google Analytics, will give you deep insights into customer demographic data, like their location, age, gender, etc. Analyzing this information will help you create more in-depth visitor personas, so you can understand the problems they’re trying to solve.
An excellent tool for getting granular with customer demographic data is called TowerData. It helps you validate the email addresses you collect through your website and then gives you detailed insights through finding links between the visitor’s email address and their social profiles online.
With in-depth demographic data, you’ll be able to segment your customers more granularly, ultimately optimizing your ROI from all marketing campaigns. For instance, if you’re a fashion company, you could segment shoppers as interested in male or female apparel. Then combine that with advanced geographic data to segment email content based on the subscriber’s local weather trends.
Winning the data game isn’t just about collecting data, it’s about knowing what data you should look for and then using it in a way that creates a win-win situation for both you and your customers. Be smart, and almost ‘statistical’ about how you use your data to grow your business intelligently.
This article was originally published by our friends at JustUno.
