Adweek recognizes Returnly as Best Returns Solution


Adweek Article: 31 Standout Brands Whose Resilience in the Face of Challenges Inspired Innovation

To say this year has gotten off to an exciting start here at Returnly would be an understatement. In early January, our CEO, Eduardo Vilar appeared on Retail Transformed with Bloomberg Technology host Taylor rigs to discuss how technology is being used to exceed modern shoppers’ instant expectations. Shortly after that, we rolled out a brand refresh to reflect our growth as a company, the modern brands we work with, and our commitment to creating amazing and fair return experiences. And at the end of February, we hosted a live webinar featuring Steve Hutt, Podcast host of to discuss the return trends and returner personas shaping the future DTC e-commerce unveiled in our 2020 State of Returns Report. Then just this morning, to welcome in the first days of March, the entire Returnly family was humbled, excited, and surprised to learn that we’d won Adweek’s Retail Award for Best Returns Solution!

Adweek’s first annual Retail Awards Announced

The announcement made in the Retail article 31 Standout Brands Whose Resilience in the Face of Challenges Inspired Innovation, also ran in the March 2, 2020, issue of Adweek magazine. As Kristina Feliciano explains, “The business of retail has changed on virtually every front, from how products are made to how they’re marketed, sold and distributed. The mix of players has also evolved, with legacy brands sharing prominence with nimble upstarts—and learning a thing or two in the process. This year, in recognition of the steep challenges brands face—and the many innovations that their resilience has inspired—we’re honoring the standouts in the industry with our first annual Adweek Retail Awards.”

In naming Returnly Best Returns Solution, Richard Collings, Retail Reporter for Adweek wrote, “Returnly offers what it describes as a one-of-a-kind fin-tech solution that provides instant credit at the point of return—meaning customers who use Returnly Credit get their replacement item before they’ve returned the original, says Eduardo Vilar, the company’s founder and CEO. This unusual approach is helping Returnly snag new customers such as Everlane while holding on to long-standing clients like Outdoor Voices and Untuckit. The company’s success in 2019 was bolstered by the launch of its international returns solution, which helps shoppers return items online from anywhere in the world. The service also includes localized tax, duty information, tracking and instant refunds and exchanges. In addition, Returnly is now offering an instant gift exchange program for Shopify Plus merchants, which allows recipients to purchase a preferred item before they return the original gift.”

In great company

As Adweek points out their “inaugural winners are a mix of legacy brands and nimble upstarts, from Ulta Beauty, White Claw and Harry’s to Target, Trader Joe’s and Popeyes.” And as a smart returns platform that helps direct-to-consumers brands offer a return experience like no other, Returnly is honored to be included in Adweek’s winner’s circle.

Subscribers to can read the full article here: 31 Standout Brands Whose Resilience in the Face of Challenges Inspired Innovation

Ready to meet the Returnly Returner Personas shaping the future of DTC e-commerce?

Download Returnly’s 2020 State of Returns Report now


Customer Experience,

Returns Software,

International Returns,

Industry Awards

This article originally appeared in the Returnly blog and has been published here with permission.

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Steve has entrepreneurship in his DNA. Starting in the early 2000s, Steve achieved eBay Power Seller status which propelled him to become a founding partner of, a contact lens and eyewear retailer. Four years later through a successful exit from that startup, he embarked on his next journey into digital strategy for direct-to-consumer brands.

Currently, Steve is a Senior Merchant Success Manager at Shopify, where he helps brands to identify, navigate and accelerate growth online and in-store.

To maintain his competitive edge, Steve also hosts the top-rated twice-weekly podcast eCommerce Fastlane. He interviews Shopify Partners and subject matter experts who share the latest marketing strategy, tactics, platforms, and must-have apps, that assist Shopify-powered brands to improve efficiencies, profitably grow revenue and to build lifetime customer loyalty.

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