As part of the ongoing series, Retail Transformed, Bloomberg Technology host Taylor Riggs, sat down with Returnly CEO, Eduardo Vilar, to discuss how tech can help with the returns process. During the interview, Eduardo discusses the health of e-commerce, what’s “broken” with traditional returns processes, and the expectations of today’s “now customer”. He also explains how Returnly is fixing returns by giving shoppers instant credit to shop again at the point of return — so they can get the right item, before returning the wrong one.
Watch Taylor’s full interview with Eduardo below to hear how direct-to-consumer (DTC) technologies like Returnly, Shopify, Shopify Plus, Affirm, and Klaviyo are helping online retailers create shopping experiences on par with e-commerce giants like Amazon and Walmart.
See what other DTC brands are doing to exceed the expectations of today’s online shopper
In the on-demand recording of Killing it Without Amazon, you’ll learn what DTC retailers are doing to compete with Amazon, drive growth, and increase Customer Lifetime Value. Leading e-commerce strategists from ShipBob, LoyaltyLion, Packlane, and Returnly discuss fulfillment, returns, customer retention, and packaging tactics brands can start using now to increase customer satisfaction and boost sales.
Topics covered in this webinar include:
- How to build your own DTC flywheel that sees continual growth
- Why your current fulfillment operation needs a facelift
- How to save sales and earn loyalty with great returns
- The retention opportunities that aren’t available on Amazon
- How custom packaging can help your brand stand out
On-Demand Video: Killing it Without Amazon
This article originally appeared in the Returnly blog and has been published here with permission.