Retention

Bloomberg Interviews Returnly’s CEO: Using Tech To Exceed Modern Shoppers’ Instant Expectations

bloomberg-interviews-returnly’s-ceo:-using-tech-to-exceed-modern-shoppers’-instant-expectations

As part of the ongoing series, Retail Transformed, Bloomberg Technology host Taylor Riggs, sat down with Returnly CEO, Eduardo Vilar, to discuss how tech can help with the returns process. During the interview, Eduardo discusses the health of e-commerce, what’s “broken” with traditional returns processes, and the expectations of today’s “now customer”. He also explains how Returnly is fixing returns by giving shoppers instant credit to shop again at the point of return — so they can get the right item, before returning the wrong one.

Watch Taylor’s full interview with Eduardo below to hear how direct-to-consumer (DTC) technologies like Returnly, Shopify, Shopify Plus, Affirm, and Klaviyo are helping online retailers create shopping experiences on par with e-commerce giants like Amazon and Walmart.

See what other DTC brands are doing to exceed the expectations of today’s online shopper

In the on-demand recording of Killing it Without Amazon, you’ll learn what DTC retailers are doing to compete with Amazon, drive growth, and increase Customer Lifetime Value. Leading e-commerce strategists from ShipBob, LoyaltyLion, Packlane, and Returnly discuss fulfillment, returns, customer retention, and packaging tactics brands can start using now to increase customer satisfaction and boost sales.

Topics covered in this webinar include:

  • How to build your own DTC flywheel that sees continual growth
  • Why your current fulfillment operation needs a facelift
  • How to save sales and earn loyalty with great returns
  • The retention opportunities that aren’t available on Amazon
  • How custom packaging can help your brand stand out

On-Demand Video: Killing it Without Amazon

Webinar: Killing it Without Amazon

Watch Recording Now!

This article originally appeared in the Returnly blog and has been published here with permission.

About the author

Steve Hutt

I'm obsessed with entrepreneurship, commerce, and Shopify. If you have the desire to implement what's working today for direct-to-consumer brands on Shopify, I'm excited you're here! Get the Shopify help you need. This industry blog and podcast is my digital brain where my guests and I share cutting-edge marketing strategy, must-have Shopify apps, and marketing platforms that will help you build and scale lifetime customer loyalty. To do this, I'm part of the Merchant Success Team at Shopify Plus and host of the eCommerce Fastlane Podcast.