With the threat COVID-19 poses to the entire nation, life is changing before our eyes. Between mandatory work from home, social distancing, and the closing of all non-essential businesses, one thing is certain; we’re all going to be forced to adapt to our new reality, in real-time, day by day.
As physical retailers have been forced to close their doors, online retailers are facing a unique set of challenges. Teams have been tasked with flattening the curve, while still getting their products into the hands of customers. To help your team navigate these challenging times, we have pulled together three things to think about when it comes to managing returns:
On your Homepage:
On your Returns Policy page:
Given staffing shortages, inability to travel freely, and loyal customers suddenly facing financial hardships, if feasible, consider:
If your returns management platform supports these capabilities:
As events from the COVID-19 pandemic unfold and the impact on eCommerce and our economy as a whole becomes more clear, we’ll make sure to update these considerations.
1. Communicate return policy changes
2. Update your Return Policies
3. Automate your returns process
This article originally appeared in the Returnly blog and has been published here with permission.