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Customer-Centricity Reaches New Heights: How Our Team Grew From 1 To 30 Employees In APAC


When we opened our Sydney office at the beginning of this year, we knew great things were ahead for the Asia-Pacific region. 

Account Executive Sheldon Brady was the first employee in APAC.

“Being the first employee in the Asia-Pacific region, I knew this would be an incredible adventure to embark on. Localizing pivotal roles in the business became our secret ingredient, a catalyst that has driven growth in this region and success for our customers. The team has since grown to include over 30 employees across all job functions, ranging from marketing to sales and support.” 

— Sheldon Brady, Sr Account Executive & Team Lead,  Aircall

Beyond growing our team in the region, one of our biggest accomplishments (in addition to a monumental $120 million funding round) has been reaching the 1,000-customer milestone. 

“This major customer milestone proves our commitment to the Asia-Pacific region. We believe cloud communication is the gold standard for businesses that want to compete on a global scale, and we know Aircall has the power to help our customers reach their goals.”

— Olivier Pailhès, Co-Founder and CEO, Aircall

Aircall has built an industry-leading business phone system by putting our customers first, which is why we’re beyond excited to reach this pivotal moment in our fastest-growing market. 

Along the way, we’ve helped companies in the region build better conversations.  Tour and activity software Rezdy used Aircall to optimize its customer experience, while online travel software Jayride used Aircall to expand to 81 countries. 

“Now that more than 1,000 companies have trusted Aircall as their cloud-based phone solution, we know we can keep up the momentum and make a true impact on our community in 2021 and beyond. We want to ensure our customers have the support they need to build better conversations, so my team will be there to support them every step of the way.”

— Fred Viet, APAC Sales Director, Aircall

So what’s next? Over the next three years, Aircall will keep adding features and partners our customers can be excited about. Schedule a free demo today to learn more! 

Special thanks to our friends at Aircall for their insights on this topic.
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