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Cut Customer Acquisition Costs By Up To 50% With Shopify Audiences

cut-customer-acquisition-costs-by-up-to-50%-with-shopify-audiences
Cut Customer Acquisition Costs By Up To 50% With Shopify Audiences

Since its initial launch in May of 2022, Shopify Audiences has helped merchants like you get better results from their digital ads.

With our best performing algorithms yet, we’re seeing our participating merchants reduce their cost per acquisition by up to 50%. 

And today, we again bring you something new: Audiences v2.1. This release delivers a host of integrations, including new platforms TikTok, Snapchat, and Criteo, expanding from Meta, Google, and Pinterest, for representation across all major ad platforms. Additionally, we’ve launched a new benchmarking feature, which allows you to compare your advertising to that of stores like yours.

Whether you’re brand new around here or a seasoned pro, Shopify Audiences has what you need to maximize your ad performance, providing you with a much needed advantage in a digital ecosystem that’s made acquisition so tough.

Let’s take a look at the features that make Shopify Audiences better than ever, and learn how you can use them to your maximal advantage.

Table of contents

What is Shopify Audiences? 

Shopify Audiences helps you find more buyers across all major ad platforms, with personalized audience lists and insights available only on Shopify. Audiences is free and available exclusively to Plus merchants using Shopify Payments and operating in the US or Canada.

Audience lists are based on millions of commerce intent signals from across Shopify. These lists automatically export to your connected advertising accounts to give your audience targeting a degree of relevance and specificity not available on the ad platforms alone. The precision is multi-pronged, with the ability to customize based on funnel stage and ad platform. 

Now, in addition to Meta, Google, and Pinterest, we’ve added TikTok, Snapchat, and Criteo to the list of digital ads platforms we can integrate with.

Also new: Audiences offers benchmarking to help you compare the performance of your campaigns to merchants just like you. More detail on what this powerful feature can do for you below.

What are the benefits of Shopify Audiences?

Shopify Audiences comes with a number of benefits.

Improve the performance of your existing ad campaigns

The Shopify Audiences algorithms draw insights from shoppers representing every stage of the buyer’s journey—from initial browse to checkout or cart abandonment—to curate meaningful data about buyers who are ready to enter your funnel. These insights are combined with what Audiences knows about your store and its products to make hyper-relevant target lists, which plug automatically into your existing ad campaigns to fine-tune them with turbocharged precision.

Ad platforms allow you to target your ads toward buyers within certain demographics or interests. But that can only narrow things down so far.

In contrast, Shopify has much more nuanced and rich information on customer purchasing behavior. Using these insights, Audiences won’t create a list of people who have bought the same type of product in the past. After all, they’ve already bought that item—who knows if they need more. Rather, Audiences looks at a multitude of data points to predict future behaviors, including people who have purchased complementary products in the past, indicating likelihood of a future purchase. This also protects individual merchant data, so that we’re not giving away one merchant’s buyer to another competitive merchant.

With this list plugged into your digital ads accounts, you’ll get that extra nudge you need to lift you to outer space. You’re not replacing your digital ads accounts; you’re adding an additional layer of insight to more effectively target your ad campaigns and increase sales with your existing ad spend—or, your additional ad spend, if things are going so well that you want to add more. Ads are still served in the same places, because that’s where the buyers are; but they’re served now with greater precision toward audiences based on millions of insights drawn from the behavior of similar audiences across Shopify.

Different types of lists are available to support every stage of the funnel. For instance, a high-intent, lower-reach audience is appropriate for driving conversions, as it contains a list of the highest-ranked potential customers. A mid-intent, mid-reach audience is better for consideration, as it contains a larger list of potential customers for expanded reach. And a lower-intent, higher-reach audience or lookalike audience is best for awareness, since it contains a large list of potential customers.

Precise targeting that’s always improving

Leverage the collective power of Shopify merchants to improve the performance of your own campaigns. As more merchants participate, the algorithm receives more customer intent data, which helps to continually improve performance. The Shopify Audiences of a year ago is different from Audiences 2.1 and it will be different in a year from now, as more customer intent signals are pulled in.

The Shopify Audiences data science team continually launches and tests multiple algorithms in search of better models to maximize conversions and minimize cost to purchase ad impressions (CPM). That means that the current algorithms aren’t just any old algorithms—they’re the algorithms that won against all other algorithms that were also tested by bringing home the highest proportion of conversions.

Many participating merchants say the ads they created using Shopify Audiences are the best performing in their sets. Audience lists are hashed so that no merchant can directly access information on any buyer—your data is secure.

Grow with performance benchmarks

Audiences offers benchmark data to see how your ad performance stacks up next to merchants with similar shops in the same industry over the past 30 days.

Benchmarks dashboard

This will help you to pinpoint where you can make improvements across key metrics, including click-through rate, conversion rate, cost per 1,000 impressions, cost per click, and cost per conversion. 

What does this mean exactly? 

Let’s pretend that you sell custom-made t-shirts. That makes you an apparel retailer. But is your business model anything like that of a high-end luxury dressmaker? Or a mass fast fashion clothes seller?

We don’t think so—and because we don’t, with our benchmarking tool you’ll compare individual apples to individual apples rather than individual apples to shiploads of oranges. That’s not something you can get in an ads manager, which would have you comparing yourself to all other apparel retailers. 

Benchmarks data is currently available for ad performance only on Meta, but watch this space—we are continually adding features based on Shopify’s capabilities and ecosystem insights that make the experience even more powerful.

Lower your customer acquisition costs

When you use Shopify Audiences, you can decrease customer acquisition costs by up to 50%.

Audiences mobile shot

One company that has significantly lowered its cost of acquisition while dramatically scaling its business is Nathan James, a globally distributed ecommerce brand that designs, engineers, and manufactures easy-to-assemble, on-trend, affordable furniture. Since launching in 2017 with a few barstools, the company has seen great success with product placement in prominent retailers such as Home Depot and Walmart

In 2021, it was looking to expand its direct-to-consumer business through its online store—quite the task for a business that was 99.5% reliant on ecommerce retailers. To improve low performing ads and create better Facebook lookalike audiences, the company needed more accurate measurement. And while it played around with these audiences directly on Facebook, its efforts led to lower CPMs but also low-intent buyers, click-through rates decreased, acquisition costs increased, and overall return-on-ad-spend declined.

Shopify Audiences dramatically reversed these trends, increasing the conversion rate by 175%, creating a 5.6 times higher return on ad spend, decreasing customer acquisition costs by 52%, and adding $100,000 in incremental revenue and more than 500 new customers.

“Shopify has enabled us to leverage insights from millions of direct connections that merchants have with their customers, so we can reach high-intent buyers. The reporting Shopify offers is a game-changer for DTC merchants. We are now able to invest in the right areas where there is measurable ROI.”

Josh Bultz, Chief Revenue Officer, Nathan James

Getting Started With Shopify Audiences

Setting up Shopify Audiences is quick and easy. Remember, you must be a Shopify Plus merchant using Shopify Payments, operating in the US or Canada. Start by checking to see if you’re eligible and installing the app. Then complete the following steps:

  1. Install the Audiences app.
  2. Turn on data sharing. This is how Audiences develops insights. Remember, data is anonymized and secured through hashing, so your proprietary data is safe. Make sure to update your privacy policy to ensure you’re staying compliant with US state and other applicable privacy laws.
  3. Connect your ad platform of choice, including Meta, Google, Pinterest, Criteo, TikTok, and Snapchat. Pro tip: We recommend starting with Meta.
  4. Shopify Audiences automatically generates your audience lists that will export to the connected ad accounts. Note: It will take a couple days for those audiences to fully populate in the ad manager.
  5. Create and run your ad campaign in the ad platform targeting your custom audience list.

Tips for making Shopify Audiences do more for you

1. Choose the right audience based on your advertising goal

Different audiences will be more or less relevant based on your current advertising goal. Prospecting at the top of the funnel is by its nature appropriate for a different audience than retargeting at the bottom of the funnel. Experiment with your ad campaigns to find the results that work best for your brand and products.

If you’re prospecting, try using our mid-intent or lookalike (lower intent, broad reach) audiences to discover new buyers that would be interested in your products. These are larger audience list sizes with a variety of data incorporated including past purchase behaviors that indicate possible interest in products that you’re selling. 

When retargeting, try using our high-intent audiences. These are targeted, lower-funnel  audience list sizes built with proprietary signals and matching algorithms that indicate intent, leading to higher conversion rates.

2. Adjust targeting once a list has been exported

Sometimes, you’ll want to further adjust a targeted list that Shopify Audiences has created to narrow it toward an objective. For instance, you may be running a campaign you want only men or women to see. This isn’t something you can do directly in Audiences—but you can do this in Meta while targeting the list that Audiences has created. This does reduce the reach of the audience and increase cost, but it can be worth it to achieve the desired result.

3. Test to confirm that Audiences is working for you

Audiences is a powerful tool, but experimentation can help you make sure it’s working at its full potential.

Analyze your Audiences ad sets to ensure you’re spending enough to get the most out of them. Typically, you’ll want to see about 50 conversion events in seven days to exit the learning phase. If you’re not seeing that, try adjusting your spend.

Once you’ve determined your budget is sufficient, try running experiments to help you more rigorously understand the incrementality of Shopify Audiences. Run an existing ad set that’s working well head-to-head against Shopify Audiences. For instance, try pitting a Shopify Audiences high-intent list against a retargeting list that has not been run through Audiences. Or, run a prospecting Shopify Audiences mid-intent list against a prospecting list without Shopify Audiences.

4. Use your Shopify Credit card to pay for campaigns

Shopify Credit comes with no annual, foreign transaction, or setup fees, plus up to 3% cash back. Link it to your Shopify Audiences campaigns to make your ads dollar stretch even further. 

Happy Hippo: Establishing its own presence with Shopify Audiences 

Happy Hippo launched in 2006 with a mission to make better, safer, more fun bath products for children. Beginning with a kitchen table production line, the company had since found its way into major stores and craft shows across Canada.

Eager to establish its own DTC presence, Happy Hippo became a Shopify Plus merchant and immediately began using Shopify Audiences to scale its business. In its first campaign, 23% of the shop’s sales came from new customers that were directly attributable to Shopify Audiences. 

With a 4.7 times return on ad spend (ROAS), 51% lower cost per thousand advertising impressions (CPMs), 200% increase in conversion rate, and 72% lower customer acquisition costs, the company felt confident in its use of Shopify Audiences. It then used the audience it had created in the initial campaign as a source for creating Facebook lookalike audiences, and has continued to further hone its results from there to scale its reach across Meta platforms.

Get started with Shopify Audiences today

Shopify Audiences is a powerful tool that helps you harness insights available only to Shopify Plus merchants to increase the targeting precision of your digital ads across the major platforms where the largest audiences spend their time. You’re in control—we just help you get the most relevant audiences to your store and its products. Get started today to increase your impact and stretch your ad budget further.

Shopify Audiences integrations

This originally appeared on Shopify Plus and is available here for wider discovery.
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