We are thrilled to announce that KIQ AI Profiles are now generally available for our customers on Enterprise and Ultimate Plans! This powerful enhancement for the KIQ Customer Assist Premium and KIQ Agent Assist add-ons empowers admins to personalize AI-powered features and premium assistants, ensuring they reflect your organization’s unique brand, tone, and style.
What Are AI Profiles?
AI Profiles allow you to customize AI-generated text formats and styles according to your specific preferences. Whether you want the AI to use friendly language, avoid certain keywords, or adapt to regional nuances, AI Profiles give you the flexibility to tailor the AI voice to match your brand.
Key Features of AI Profiles
With this release, admins can enjoy the following features:
- Create Custom Instructions: Tailor the AI voice to match your brand using a free text field. Specify friendly language, exclude certain keywords, and more to ensure the AI aligns with your brand identity.
- Choose Localization: Select the language and regional nuances for AI-generated text to better serve your diverse customer base.
- Preview AI-Generated Text: Review and refine customized text before associating the AI Profile with KIQ features, ensuring it meets your expectations perfectly.
- Create Multiple AI Profiles: Adapt to various organizational needs by creating multiple AI Profiles. Each profile can be tailored to different aspects of your brand and linked with KIQ Customer Assist Premium assistants and KIQ Agent Assist features like text enhancers, suggested responses, and conversation summaries.
Resources to Get Started
We’ve created a suite of resources to help you make the most of AI Profiles:
- Tailor AI-generated text help article
- Best practices for creating custom AI prompts article
- Kustomer University: Best Practices video
Dive into these resources to unlock the full potential of AI Profiles and elevate your customer service experience.
