Thankful and Happy Returns are teaming up for a partnership so you can get the best of AI Automation with the most effective product return and exchange management software. The seamless integration enables you to deliver quick and pain-free returns at scale, boosting LTV and reducing operational costs.
What is it?
Thankful and Happy Returns are partnering up for an out of the box, native integration. Now you can add the best of AI automation to top notch return and exchange management processes; elevating your customer service while reducing operational costs.
How does it work?
Thankful engages and communicates directly with your customers, using best-in-class natural language processing to better understand what your customers want and tailor personalized responses. Just like your human agents, Thankful initiates, updates and reports on returns and exchanges directly in Happy Returns. This allows you to leverage your best practices and collect metrics at scale.
Problem We Are Solving
Returns are a major pain point for retailers and shoppers alike; in fact, three out of four shoppers say it is the most painful part of making purchases online. Even just one negative return experience deters 87% of customers from doing business with you again. With returns and exchanges being one of the most common customer service ticket types, it is crucial that customer support teams are set up with the right tools and processes to resolve high volumes of returns quickly and efficiently.
If you would like to get started with Thankful you can begin a conversation with Thankful here.
Thankful is the world’s most advanced AI customer service solution. Our Mission is to give every customer access to great service by giving every brand the technology to deliver it. Deep learning customer intent engine can understand, respond to, and resolve over 50 types of customer inquiries.