Happy Returns by PayPal has helped Shopify Plus merchants elevate their returns processes for years—providing outstanding customer experiences and lowering returns costs for well-known brands such as Rothy’s, Gymshark, Parachute Home, Cariuma, and more. Now, we’re proud to announce that Shopify has named Happy Returns by PayPal a Shopify Plus Certified App Partner.
Industry-leading returns software and reverse logistics
With Happy Returns, ecommerce merchants and shoppers enjoy a comprehensive, hassle-free returns solution. This includes our unique combination of our branded online returns portal plus industry-leading reverse logistics, featuring our nationwide network of 3,800+ Return Bar locations. Shoppers can drop off returns without the inconvenience of printing labels or repackaging items—and get their returns instantly approved. More than 60% of shoppers choose to return their online purchases in person, when given the option. Once the returns or exchanges are dropped off, we aggregate and ship everything in reusable totes—reducing merchant costs and enhancing sustainability by minimizing cardboard waste and carbon emissions.
Delivering a superior experience for Shopify Plus merchants
To receive the Shopify Plus certification, Happy Returns met a series of rigorous criteria:
Outstanding merchant ratings—Our merchant rating is 4.9 out of 5, with 86% of merchants giving our app 5 stars.
Exceptional support—We respond in the timely, professional and satisfying manner Shopify Plus merchants require. Critical support requests are handled within 30 minutes and high-priority issues are resolved in under 12 hours—and often considerably less.
Dependable performance—Our online returns portal ensures exceptional uptime, so merchants' return services are available when shoppers need them.
Uncompromising security—Merchants can count on data to always be handled securely and privately, drawing upon the highest data encryption standards.
Shopify Plus certification says it all
We’re excited—and, yes, happy—to be designated a Shopify Plus Certified App Partner. As a merchant, you can rest assured that when you partner with Happy Returns to make your returns beautiful, you will receive all the performance, service, and support you need to be successful.
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