Happy Returns Designated A Shopify Plus Certified App Partner


Happy Returns and Shopify Plus logos stacked vertically.

Happy Returns by PayPal has helped Shopify Plus merchants elevate their returns processes for years—providing outstanding customer experiences and lowering returns costs for well-known brands such as Rothy’s, Gymshark, Parachute Home, Cariuma, and more. Now, we’re proud to announce that Shopify has named Happy Returns by PayPalShopify Plus Certified App Partner.  

This means that Shopify has certified that Happy Returns provides a high level of performance, support, security and privacy for a seamless Shopify Plus merchant experience.  


Returned item being aggregated with other returned items in a reusable tote.

Industry-leading returns software and reverse logistics

With Happy Returns, ecommerce merchants and shoppers enjoy a comprehensive, hassle-free returns solution. This includes our unique combination of our branded online returns portal plus industry-leading reverse logistics, featuring our nationwide network of 3,800+ Return Bar locations. Shoppers can drop off returns without the inconvenience of printing labels or repackaging items—and get their returns instantly approved. More than 60% of shoppers choose to return their online purchases in person, when given the option. Once the returns or exchanges are dropped off, we aggregate and ship everything in reusable totes—reducing merchant costs and enhancing sustainability by minimizing cardboard waste and carbon emissions.


Delivering a superior experience for Shopify Plus merchants

To receive the Shopify Plus certification, Happy Returns met a series of rigorous criteria:

  • Outstanding merchant ratings—Our merchant rating is 4.9 out of 5, with 86% of merchants giving our app 5 stars.

  • Exceptional support—We respond in the timely, professional and satisfying manner Shopify Plus merchants require. Critical support requests are handled within 30 minutes and high-priority issues are resolved in under 12 hours—and often considerably less. 

  • Dependable performance—Our online returns portal ensures exceptional uptime, so merchants’ return services are available when shoppers need them.

  • Uncompromising security—Merchants can count on data to always be handled securely and privately, drawing upon the highest data encryption standards.


Shopify Plus certification says it all

We’re excited—and, yes, happy—to be designated a Shopify Plus Certified App Partner. As a merchant, you can rest assured that when you partner with Happy Returns to make your returns beautiful, you will receive all the performance, service, and support you need to be successful.


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Steve has entrepreneurship in his DNA. Starting in the early 2000s, Steve achieved eBay Power Seller status which propelled him to become a founding partner of VisionPros.com, a contact lens and eyewear retailer. Four years later through a successful exit from that startup, he embarked on his next journey into digital strategy for direct-to-consumer brands.

Currently, Steve is a Senior Merchant Success Manager at Shopify, where he helps brands to identify, navigate and accelerate growth online and in-store.

To maintain his competitive edge, Steve also hosts the top-rated twice-weekly podcast eCommerce Fastlane. He interviews Shopify Partners and subject matter experts who share the latest marketing strategy, tactics, platforms, and must-have apps, that assist Shopify-powered brands to improve efficiencies, profitably grow revenue and to build lifetime customer loyalty.

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