By adding Petco Locations Nationwide, nearly 90% of Americans live within 10 miles of a Return Bar location
After completing a successful pilot program with Petco, we are thrilled to announce our expansion into all Petco stores nationwide.
In-person, box-free returns are the number one preferred return method for online shoppers¹. With the expansion into Petco, there are now more than 10,000 locations in the Happy Returns network – making it easier than ever to do in-person returns and exchanges.
“We are excited to add Petco to our Return Bar network,” said David Sobie, Vice President of Happy Returns. “We know shoppers expect both convenience and choice when deciding where to make returns and that they prefer in-person, box-free options. Petco is the category-leading destination for pets and their owners, and we’re thrilled to be working with them on this expansion.”
For in-person returns, proximity is critical for adoption. Shoppers are more likely to do an in-person return if the drop off location is closer to their home. Data shows that when drop-off locations are closer to shoppers, adoption rates materially increase. And now nearly 90% of American households live within 10 miles of a Return Bar².
Petco is a category-defining health and wellness company focused on improving the lives of pets and their parents. Petco customers, or “pet parents”, now have the added convenience of returning items through Happy Returns while running an errand for their pet at the same time.
In-person returns help increase foot traffic and sales. In fact, 62% of consumers say they've used their refund to shop at a merchant's own store or at a third-party drop-off location³. And in just the pilot phase alone, Petco saw an increase in both foot traffic and conversion from Happy Returns customers.
The returns experience for shoppers
Shoppers begin their return on the Happy Returns-hosted Returns & Exchange Portal and are emailed a QR code to use when completing the return.
They can then bring the items—without boxes or printed return-shipping label—to the Return Bar at a Petco near them.
Once the return is dropped off, shoppers get a confirmation email letting them know their refund has been immediately initiated.
At Petco, they are also providing same-day shopping coupons. Someone can pop into a Petco to return a sweater, get their refund, and use a same-day coupon to get their pet (or a friend’s pet!) a new toy on the same trip.
Returns from multiple merchants are then aggregated into our reusable Happy Returns totes before being sent to one of our Return Hubs. By consolidating returns, our merchant customers can save up to 40%⁴ on return-shipping costs and, by reducing the need for shipping materials like cardboard, we’re also helping to make the reverse logistics a bit more sustainable.
At Happy Returns, our goal is to make the returns experience easy and convenient for shoppers and efficient for our merchant customers. The expansion of our Return Bar network with Petco further increases our ability to deliver returns solutions that help save costs, retain revenue and, ultimately, delight shoppers.
To learn more about our Returns & Exchange Portal and Return Bar network, you can schedule a demo with our team here.
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Source: This survey was conducted by TRC, commissioned by PayPal, with fieldwork administered by Forsta to a sample of 2,002 US consumers who returned an online purchase within the past year. The survey was fielded from Sept 8 – 19 2022 through a quantitative online survey with an overall margin of error of 2% (n=1,980)
Source: 2020 Census data
Source: Happy Returns, “Returns Happen 2022,” Oct 30, 2022
Based on internal Happy Returns data
Past the point of no returns?