When running an eCommerce business (or any company for that matter), the team that you have is very important to your success. They not only handle projects and ensure everything runs smoothly, but are also responsible for things like customer service. Your team can make or break your success as a business, and staffing is something that no company should take lightly.
Unfortunately, building a solid and reliable eCommerce team doesn’t happen overnight. With that in mind, this article is going to go over a few tips to help you build a reliable eCommerce team to help your company find success.
Hire the Right People
First and foremost, you need to hire the right employees if you want to build the right team. You need to choose people who have the right experience, skills, and knowledge to help push your company forward. But in addition to their hard skills, make sure they have the right soft skills and are a good fit when it comes to company culture.
Make sure to create high-quality job descriptions to ensure the right type of candidates apply. Also, consider using an ATS (applicant tracking system) to manage resumes. Applicants can utilize a resume ATS checker to ensure their resume fits and passes the system, but having an ATS will stop you from getting resumes from those who aren’t qualified or don’t fit what you are looking for.
Also, knowing your staffing needs is very important. Be aware of not only how many people you want to bring in, but also the types of roles that you need to fill.
For specialized needs, particularly in managed services, partnering with an MSP staffing firm can be a strategic move. These firms are adept at understanding unique role requirements and sourcing candidates with the precise mix of skills and experience your project demands.
Set Clear Expectations
From the start of any working relationship, you need to set clear expectations with your team to ensure everything goes well. The idea of setting clear expectations is all about telling your team the things you want them to do, how you want them to be done, and when they should be done by.
Unless your team knows what you expect, you can’t expect them to magically be able to provide it. You need to set the tone and let them know as soon as possible to ensure they remain on track. You should also be clear on things like any policies you might have, and your code of conduct. If no expectations are set within your team, don’t be surprised to see them be inconsistent and not reach their true potential. Make sure to let them know when your expectations and what is required of them changes, too.
Communicate Effectively
The importance of good communication in business is impossible to overstate. You need to communicate early and often with your team. Provide them with all necessary information and training to do their job, and keep them updated when anything changes. If you leave employees in the dark and they become out of the loop, miscommunications and mistakes are bound to happen.
Also, be aware of the fact that communication is a two-way street. Be open to criticism and suggestions that your team may have, and always look for their opinions on things. Not only will this help to optimize the team, but can also show them you value their thoughts and opinions.
In addition to communicating with your team, you want to ensure that it is easy for them to communicate well with one another. The better and more effectively a team can communicate, the better all collaboration efforts and projects will go. Without communicating, a team likely won’t be as cohesive or effective as they could have been otherwise.
In conclusion, using these tips can help ensure you can build and foster a successful and reliable eCommerce team.
