Retention

How To Get Shopify Customers Coming Back1 min read

Getting prospects to convert to customers is one thing. But how do you get customers to buy again and again after the first purchase? This is where attentive, customer-focused emails come on. Despite some heralding the “death of email” over more modern platforms like texting and social media, good, old-fashioned email remains one of the best ways to seal the deal, engage customers and encourage repeat purchases.

So what kinds of emails should you send? How often should you send them, and what should they contain? Here are a few of the best examples of e-commerce follow-up emails and why they work so well.

The Repurchase Reminder

Oftentimes, when you make a purchase on a website, they email you immediately after encouraging you to buy again. This marketing strategy is rooted in the idea that customers are likely to come back and purchase while your brand is still fresh in their mind. But oftentimes, companies send emails out immediately and when the customer (naturally) doesn’t respond, they no longer follow up.

If your repeat purchase numbers are flat-lining and your emails are stale, why not wait until more time has passed (depending on how often the customer uses the product) to remind them? Here’s a great example from Sephora, which reminds the customer to restock based on how much time has passed since their first purchase:

Sephora reminds the user to restock based on their past purchase. (Image Source)

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