Shopify Ecosystem

How To Manage Returns As A Dropshipping Merchant

how-to-manage-returns-as-a-dropshipping-merchant

As omnichannel approaches to retail become the norm and eCommerce creates new and creative fulfillment models, the act of dropshipping is becoming more and more common.

In a helpful article that breaks down the entire process, Shopify defines dropshipping as something that “allows entrepreneurs to start an online business and sell products to their buyers without ever actually stocking the items themselves. Instead, when a dropshipping store sells a product, it purchases the item from a third party and has it shipped directly to the customer.”

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The business model provides a great way for companies to sell items from different brands without having to commit to inventory or handle the product directly. But how do retailers then manage returns, when items need to be sent back to multiple different supplier destinations?

To help solve this problem for merchants, Happy Returns created a way for its software to allow for multiple return destinations for customers that use the drop-ship model.

The solution allows companies to generate multiple shipping labels for each of their supplier’s warehouses, avoiding the hassle of having items returned to their own warehouses to be sorted, processed, and eventually shipped back to each supplier individually.

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The technology lets retailers sidestep a logistics nightmare while offering its shopper’s effortless returns. Just ask Behold. The online marketplace sells inventory from over 50 popular brands and uses Happy Returns’ software to ensure that all items are returned to the proper destination.

To hear in Behold’s own words how they’re enjoying the feature, and to discover the additional benefits that the online marketplace is experiencing with Happy Returns, check out the Behold dropshipping case study now.

Special thanks to our friends at Happy Returns for their insights on this topic.
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