How To Use Zapier To Create Tickets In Gorgias

how-to-use-zapier-to-create-tickets-in-gorgias

Zapier is a tool that helps you build workflow between apps. You can leverage its power to connect hundreds of apps to your Gorgias account.

Zapier is a tool that helps you build workflow between apps. You can leverage its power to connect hundreds of apps to your Gorgias account.

Common use cases

Here are some of the things are users are doing by connecting Zapier & Gorgias:

  • When your brand is tagged on Instagram, create a ticket in Gorgias
  • When there’s a new order on your Amazon store, create a ticket in Gorgias
  • When a user leaves their phone number in Salesforce, update the user in Gorgias

Tutorial: Instagram + Gorgias

Here’s a step-by-step on the first use case mentioned above: create a ticket in Gorgias when your brand is tagged on Instagram.

  1. Head to your Zapier account, and create a new Zap.
  2. In the Trigger step, select Instagram and the event New Tagged Media as the Instagram trigger. Then, choose the hashtag you’d like to monitor (for example, your brand name). Done? Great!
  3. In the second step, select Webhook by Zapier, and then Custom Request. Then, fill the following fields:

  • Method: POST
  • URL: https://{company_domain}.gorgias.io/api/tickets/
  • Data Pass-Through: No
  • Unflatten: no
  • Headers: Content-Type application/json
  • Basic Auth: {your-email}|{your-API-key} ==Your API key can be found on your Gorgias account under Settings -> You -> API Key ==
  • Data:

{  

  “channel”:”api”,

  “via”:”api”,

  “messages”:[  

     {  

        “public”:false,

        “channel”:”api”,

        “via”:”api”,

        “sender”:{  

           “name”:”{username_from_step1}”

        },

        “subject”:”New mention on Instagram”,

        “body_text”:”New post mentioning your brand: {link_from_step1}”

     }

  ]
}

Test the step, turn on your Zap, tada! You’re good to go. Now, if someone tags your brand on Instagram, it will create a ticket in Gorgias.

If you have any question, click the chat bubble on the right or email us. If you don’t have a Gorgias account and want to start playing with Zapier & Gorgias, you can create one here. Have fun!

Special thanks to our friends at Gorgias for their insights on this topic.
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Author

Steve has entrepreneurship in his DNA. Starting in the early 2000s, Steve achieved eBay Power Seller status which propelled him to become a founding partner of VisionPros.com, a contact lens and eyewear retailer. Four years later through a successful exit from that startup, he embarked on his next journey into digital strategy for direct-to-consumer brands.

Currently, Steve is a Senior Merchant Success Manager at Shopify, where he helps brands to identify, navigate and accelerate growth online and in-store.

To maintain his competitive edge, Steve also hosts the top-rated twice-weekly podcast eCommerce Fastlane. He interviews Shopify Partners and subject matter experts who share the latest marketing strategy, tactics, platforms, and must-have apps, that assist Shopify-powered brands to improve efficiencies, profitably grow revenue and to build lifetime customer loyalty.

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