We all know the pressure that builds when evaluating a new customer engagement solution. Go ahead, let that big feeling form in your stomach settle as you recall that journey. You probably stayed overly caffeinated as you sat through countless demos, skimmed through pitch decks, and listened to vendor promises. On paper, everything appears shiny and new. But the stakes feel high. The options feel endless, and the margin for error feels razor-thin.
So, where do you turn when the pressure rises? You turn to people who’ve already been in your shoes.
That’s why G2 reviews matter so much in your buying process. The SAP Engagement Cloud reviews on G2 are raw and unfiltered—straight from practitioners who’ve wrestled with integrations, built segments from scratch, launched campaigns at midnight, and shared the revenue impact of campaigns across channels.
And this spring, those voices painted a clear picture of what marketers, CRM leaders, and digital teams value most: technology that is flexible, integrated, fast to adopt, and built to deliver meaningful moments at scale.
Those same customer voices fueled a record quarter for SAP Engagement Cloud, earning 42 badges across 367 reports, including nine Grid Leader positions.
In total, SAP Engagement Cloud has been recognized as a Leader in the following areas:
We also heard from Enterprise teams who ranked us as a Leader in:
Notable highlights include:
These insights highlight where customer needs are evolving and how real practitioners are using Engagement Cloud to meet them.
Personalization Engines remains one of the most competitive categories on G2. Earning Leader recognition for Personalization Engines and Best Estimated ROI in Mid-Market reflects a clear market direction: personalization must be data-rich, automated, and actionable in real time.
One SAP Engagement Cloud customer summarized this shift perfectly:
“I like the many possibilities to segment and target with SAP Engagement Cloud (formerly SAP Emarsys). It is useful that we can also pass individual events through event tracking, which allows us to address our customers more specifically and thereby achieve better open and click rates as well as conversion rates.”
SAP Engagement Cloud earning badges across Digital Analytics, Mobile Marketing, Marketing Automation, and Customer Journey Analytics underscores the need for a cohesive view of the customer.
One reviewer put it bluntly:
“I like how flexible SAP Engagement Cloud is. It’s really important to use all the data we have about customers to understand their behavior and make the right choices. SAP Engagement Cloud provides a lot of tools that help us in this process and supports integrations with almost all of our systems. I appreciate the relational data and segments, which allow us to integrate our systems and make informed choices before sending campaigns. The integration capabilities, such as with Google Analytics, offer us a new perspective on reaching clients and understanding customer behavior better.”
Ultimately, marketers want a deeper understanding of the customer data available. They want to develop a connected data strategy across IT, sales, service, and other departments. They want confidence in the data driving every decision. And they’re increasingly expecting their tools to help deliver on that strategy.
This year’s badges included Fastest Implemented, Highest User Adoption, and Easiest Admin, pointing to a growing market expectation: technology shouldn’t slow teams down—it should accelerate them.
As one customer said:
“I like that SAP Engagement Cloud offers automation programs, especially the trigger-based automation that allows us to react to real-time events. I also find it to be an intuitive tool that is fit for the future, helping us engage with customers effectively through different channels like web, app, and social.”
Real-time responsiveness is the foundation of modern customer engagement.
From Asia-Pacific to Germany and Australia, SAP Engagement Cloud ranked highly across several Regional Grid Reports, including:
This global spread reinforces the idea that customer expectations are universal, even as local regulations, behaviors, and channels vary. A solution like SAP Engagement Cloud that adapts—region by region and use case by use case—continues to stand out.
These results validate the investments customers are prioritizing more:
These insights also mirror the work happening within SAP—shaped directly by customer feedback—to expand the SAP Engagement Cloud’s impact and intelligence.
Most notably, the G2 results came around the same time that SAP Emarsys evolved to SAP Engagement Cloud, making engagement a core, enterprise-wide capability and connecting customer interactions more deeply to how businesses run.
The bottom line: The experiences, challenges, and ambitions of our customers continue to shape where we go next—and these recognitions reflect that partnership.
As we continue to innovate, your feedback ensures SAP Engagement Cloud continues to build a solution that delivers outcomes and results worth celebrating every quarter.
SAP Engagement Cloud, an SAP company, is the omnichannel customer engagement solution that empowers marketers to build, launch, and scale personalized, cross-channel campaigns that drives business outcomes. We partner with more than 1,500 companies, from global enterprises to fast-moving mid-market brands across industries. SAP Engagement Cloud is purpose-built to give more power to marketers so they can accelerate time to value, deliver more real-time 1:1 omnichannel experiences, succeeded with proven guidance, and produce measurable results that drive predictable and profitable growth.
SAP Engagement Cloud
An SAP Company
