Kustomer Receives ISO 27001 Certification For Information Security Management


Kustomer Receives ISO 27001 Certification for Information Security Management TW

Here at Kustomer we understand the importance our clients place on their data, and that is why we consider keeping it safe one of our biggest priorities. We architected the Kustomer platform from the beginning to deliver secure, reliable, continuously available applications, where the privacy of our customers’ data is always protected. The way we do that is through our continued commitment to security and privacy. Our latest addition to our list of compliances and certifications is the international standard on Information Security Management, ISO/EIC 27001.

What Does This Mean?

Being certified attests that Kustomer has security policies and controls in place for information and data management that are in alignment with the ISO/IEC 27001:2013 standard and specifications for an information security management system (ISMS). But what this really means is that we at Kustomer have invested the time, effort, and resources into growing and improving upon how we protect our clients’ data, as well as committed to continuous improvement of our information security program.

Scope of Coverage Statement

Kustomer ISMS scope is bound by the management, development, operations, maintenance, and delivery of The Kustomer Platform, which is centrally managed out of Kustomer’s NYC-based headquarters. In addition, an Infrastructure-as-a-Service (IaaS) Data Center provider is used for protecting the infrastructure that runs all of the services offered in the IaaS. Kustomer’s security controls for managing the IaaS environment are included in the scope, with the exception of the physical and environmental controls.

All clients of Kustomer using in-scope products or services are covered by this certification at no extra cost.

Additional Information

While each of these compliance standards are critical, and convey our effectiveness at protecting the data of our current and future customers, they are steps in a continuous journey to earn and maintain trust. It is a journey that we take seriously, knowing it has no end, and we are excited to celebrate each significant compliance milestone with the entire Kustomer community.

For additional information or questions around compliance, security, or privacy at Kustomer, or if you wish to obtain a copy of our ISO certification, do not hesitate to reach out to security@kustomer.com. We are proud of the emphasis we place on security and privacy at our company and look forward to sharing future announcements and updates that reflect this.


Special thanks to our friends at Kustomer for their insights on this topic.

About the author

Steve Hutt

Steve has entrepreneurship in his DNA, starting in the early days of online commerce when he achieved Power Seller status through his eBay store. This propelled him to become a co-founder of VisionPros.com, a contact lens and eyewear retailer. With a successful exit from his startup, he embarked on his next journey into agency work in e-commerce and digital strategy.

Currently, Steve is a Senior Merchant Success Manager at Shopify Plus, where he helps identify, navigate, and accelerate growth in the complex world of commerce.

To maintain his competitive edge, Steve also hosts the eCommerce Fastlane Podcast and Shopify Founder Stories, a top-rated twice-weekly podcast where he interviews Shopify Partners and subject matter experts who share the latest marketing strategy, tactics, platforms, and must-have apps, to help Shopify brands improve efficiencies, grow revenue, profit, and lifetime customer loyalty.

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