Shopify Ecosystem

Making Every Interaction Matter

making-every-interaction-matter

At Zaius, we believe that marketers should make every interaction they have with their customers matter. Whether it is the first time a customer visits your brand or your most loyal customer’s 100th visit, Zaius makes it easy to activate your data, to personalize your content, and ensure that your message and your interaction with your customer hits the mark.  

Why do interactions matter so much with your customers? Not all interactions are meant to lead to revenue; some interactions are meant to introduce your brand, some are to assist a customer with a question, and some  are meant to build excitement for the delivery of an order. Each interaction is a reflection of your brand, an ability to sway perception, both positive and negative, and ultimately, interactions can create a loyal fan for life who will evangelize your brand and bring you even more customers. 

As an Activated CDP, Zaius assists in making these interactions matter by resolving identities across the myriad of systems on which you and your brand rely. We analyze that data, make predictions like product recommendations, when to engage a customer and to enable a deep level of personalization. This new, powerful data can then be fed back into key platforms so customer service representatives can see a single view of the customer, give personalized attention, and be more empathetic. This, in turn, increases CSAT, or, as a marketer, makes it simple to embed relevant content from your brand’s blog into email or SMS.

At Zaius, we also believe that every interaction matters not only with our clients, but with our prospects too. Our Growth and Success team is aptly named  because we believe in helping our clients grow and succeed. We want to ensure that clients have powerful technology and people helping their brands grow. We want to make it effortless  for clients to get started with Zaius’ easy-to-use integrations and recipes for successful marketing campaigns. Finally, not all interactions are between our team and our clients’ team members. We know interactions with this blog and even our help documentation matter; we want you to find value every time you interact with us.

Zaius Team At Halloween
Making Every Interaction Matter at Halloween

We also believe that every interaction inside our company matters too. How might that impact you, our client? The Zaius product team collaborates across the company, working with sales, customer success, support, marketing, and engineering to build our roadmap. We make sure every time we are talking with our colleagues we have our clients in mind and what problems we are helping them solve to fortify their success.

Special thanks to our friends at Zaius for their insights on this topic.
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