Have you ever gotten a text with a photo, video, or GIF? That’s called an MMS message, which stands for multimedia messaging service. And since Dotdigital’s initial release of MMS for North America, brands have started embracing MMS to reach their target audiences effectively. 

In this guide, we’ll explain:

• What MMS means
• How it’s different from SMS and RCS
• Why more brands are using MMS marketing to boost engagement, conversions, and customer experiences

What does MMS mean?

MMS stands for multimedia messaging service. It builds on standard text messaging by letting you send and receive:

• Images
• GIFs
• Videos
• Audio files along with text

In other words, when you send your customers a product image or a promotional video straight to their mobile inbox, that’s MMS in action. It takes traditional texting to the next level, helping brands tell richer stories and capture attention more effectively.

Dotdigital offers MMS capabilities for audiences in the United States and Canada, enabling brands in these regions to stand out with creative, visual messaging that gets results.

SMS vs MMS: What’s the difference? 

While both SMS (short message service) and MMS are both forms of mobile messaging, they offer very different experiences for both marketers and recipients.

Here’s a quick comparison:

In short: SMS is perfect for fast, text-based updates while MMS allows showing instead of telling, with the ability for longer copy and more emotionally engaging visuals.

Pros and cons of MMS

Pros:

• Visually engaging content drives stronger attention and recall
• Supports longer messages (up to 10x more characters than SMS)
• Enables storytelling and brand-building through multimedia
• More likely to be shared or saved by recipients

Cons:

• Slightly higher cost per message
• Requires mobile data for downloads
• Some older devices may have limited media compatibility

Despite the cost difference, MMS often delivers stronger ROI through increased engagement and conversions.

One example of the effectiveness of MMS messaging is TractOptics, a US-based customer, who utilized MMS during its Black Friday and Cyber Monday campaigns. TractOptics saw an impressive 17:1 ROI (return on investment) after utilizing MMS messaging.

What about RCS messaging?

Rich Communication Services, or RCS, is the next evolution in mobile messaging, offering interactive buttons, carousels, and even payment features inside messages.

While RCS adoption grows, MMS remains today a widely supported, accessible way to send rich media messages across all the major carriers. Think of MMS as today’s visual messaging standard and RCS as the next step in mobile engagement.

SMS vs MMS vs RCS: Which is right for you?

With all the mobile messaging options available, it sometimes can be confusing to understand which type of messaging to deploy. The reality is, SMS, MMS, and RCS all have their place and the right choice depends on your campaign goals, your audience, and message format.

Here’s a breakdown to help you decide:

Choosing the right messaging type

• If speed and reach are your aims, you cannot beat SMS: fast, inexpensive, and available everywhere.

• If your goal is engagement and brand impact, MMS is your best choice. Its visual nature helps drive attention and action.

• If your goal is interactivity and innovation, RCS is the next step, making conversations much richer and more chat-like.

With SMS, MMS, and RCS, the winning strategy for most brands today is to use all three:

• Send alerts via SMS
• Tell stories in MMS
• Run interactive campaigns across RCS as adoption grows. 

Dotdigital helps you manage these seamlessly from one platform, so you can choose the right format for every message.

How MMS marketing can be used to increase customer engagement

Adding MMS into your mobile marketing mix will help you drive attention, conversions, and stronger customer relationships. Here’s why:

1. Increased engagement

Visual content is naturally attention-grabbing. MMS messages, which include either an image or a short video, do better than those that are plain text, helping to keep recipients interested and boosting click-through rates.

2. Greater flexibility and creativity

With MMS, marketers are free to create messages that can fit any campaign goal, whether that be for:

• Promotions
• Product launches
• Customer appreciation
• Invites

Whether you’re announcing a sale or sharing a how-to video, MMS helps you stand out in crowded inboxes.

3. Higher conversion rates

Because MMS combines visuals and longer text, messages can feel more personal and persuasive. This mix of emotion and information helps drive customer action whether that’s a click, a purchase, or a subscription.

4. Stronger brand recognition

Consistent use of your logo, colors, and brand visuals across the MMS campaigns strengthens familiarity and trust. In fact, studies show that 91% of customers

are more likely to buy from brands they recognize and trust-and MMS helps reinforce that recognition with every message.

5. Better customer experience

MMS helps you meet modern customer expectations for more visual, dynamic interactions. From sending event reminders with an eye-catching GIF, to sharing personalized travel photos or thank-you messages, MMS creates memorable experiences that create loyalty.

Real-world MMS marketing ideas

There’s no limit to how you can use MMS to connect with customers. Here’s some ideas to get started:

• Product launches: Share teaser images or short videos to build excitement
• Promotions and discounts: Send eye-catching sale graphics to boost clicks
• Event invites: Design visually rich invitations to increase attendance
• Customer support: Use visuals to guide customers through troubleshooting
• Seasonal campaigns: Send themed images or animations to celebrate holidays
• Personalized content: Combine MMS with WinstonAI™ to tailor tone, visuals, and offers to each recipient

How to get started with MMS marketing

With Dotdigital, enabling MMS is simple:

1. Contact your Customer Success Manager to activate MMS in your account (available for the US and Canada).
2. Plan your campaign – choose your message goal and creative assets.
3. Personalize your message using WinstonAI™ to match tone and audience.
4. Preview your message to ensure it looks perfect on every device.
5. Send and measure – monitor engagement rates and optimize your next campaign.

Final thoughts

MMS messaging brings brand stories to life with visuals, longer messages, and personalization to better connect with customers in a more meaningful and memorable way. Whether you’re running a seasonal promotion or simply strengthening customer relationships, MMS helps your messages stand out from the crowd in a cluttered inbox, and with Dotdigital, getting started couldn’t be easier.

FAQs about MMS messaging

What does MMS mean in text?

MMS stands for multimedia messaging service. It lets you send photos, videos, and other media through text messages.

Is MMS better than SMS?

It depends on your goals. SMS is great for short, instant alerts, while MMS works best for visual storytelling and higher engagement.

Does MMS use data?

Yes, sending and receiving MMS requires mobile data or Wi-Fi.

Can I send MMS internationally?

Yes, but availability and costs can vary by carrier and country.

What’s the difference between MMS and RCS?

MMS sends multimedia over carrier networks, while RCS uses the internet to offer more interactive features like buttons and read receipts.