Our Commitment To You


From the day diff agency started over 10 years ago, taking care of our employees, clients, partners, and community has been my top priority. Over the past few weeks, all of our lives have been impacted by the spread of COVID-19. In response, we’ve moved swiftly to enact a mandatory work from home policy until further notice. This was a necessary step to do our part in flattening the curve and taking care of our employees and community. Despite this change, our incredible team continues to  operate at full capacity.

You can rest assured that we have measures in place to provide seamless support to our customers and partners, ensuring the up-time and performance of your business when ecommerce is in higher demand than ever before. 

Although new developments are unfolding everyday, what remains consistent is that we’re here to help. We are all in this together.  

Please stay safe and if you have any urgent questions or need to discuss anything, please reach out to us.   

Best wishes,

Ben Crudo, CEO

This article originally appeared in the Diff Agency blog and has been published here with permission.

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Steve has entrepreneurship in his DNA. Starting in the early 2000s, Steve achieved eBay Power Seller status which propelled him to become a founding partner of VisionPros.com, a contact lens and eyewear retailer. Four years later through a successful exit from that startup, he embarked on his next journey into digital strategy for direct-to-consumer brands.

Currently, Steve is a Senior Merchant Success Manager at Shopify, where he helps brands to identify, navigate and accelerate growth online and in-store.

To maintain his competitive edge, Steve also hosts the top-rated twice-weekly podcast eCommerce Fastlane. He interviews Shopify Partners and subject matter experts who share the latest marketing strategy, tactics, platforms, and must-have apps, that assist Shopify-powered brands to improve efficiencies, profitably grow revenue and to build lifetime customer loyalty.

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