Every failed payment your processor writes off as unrecoverable is revenue your business already earned. The question is whether your stack gives you enough attempts to get it back.
Paysight, a company combining payment orchestration and payment CRM capabilities for e-commerce and subscription businesses, has announced a new partnership with Paymend to add another layer of failed payment recovery to its ecosystem.
The partnership is designed to address a common problem for merchants operating complex payment setups: too many failed payments are still left to basic processor-native retry logic, with limited flexibility and too few recovery opportunities. As a result, transactions that could still be recovered often result in unnecessary lost revenue.
By working together, Paysight and Paymend give merchants another line of defence.
Through Paysight’s orchestration and CRM environment, merchants already have more control over how transactions are routed, how subscriptions are managed, and how payment data is analysed and acted on. With Paymend added as an additional recovery layer, merchants gain one more opportunity to recover transactions that slip through their existing setup.
“Merchants need more than a single attempt to protect revenue,” said Gavin McConnon, Co-Founder of Paysight. “With Paymend, we’re adding another layer built to stop failed payments from turning into unnecessary loss.”
The partnership’s combined value is straightforward. Paysight helps merchants structure and optimise the transaction flow, while Paymend focuses on catching revenue that would otherwise be lost after a failed payment. Together, the two companies create a stronger post-decline recovery strategy for merchants seeking greater resilience in their payment operations.
Failed payment recovery is the process of retrying and recapturing subscription or recurring transactions that were declined by a payment processor. It matters for Shopify merchants because industry benchmarks show that 5 to 10% of subscription transactions fail in any given billing cycle, and a significant portion of those are recoverable with the right retry logic, timing, and tooling. Without a structured recovery system, that revenue is permanently lost.
Paysight combines payment orchestration with payment CRM capabilities for e-commerce and subscription businesses. It gives merchants control over how transactions are routed across processors and payment methods, and provides granular data on why transactions fail so merchants can build smarter recovery workflows. It is designed for merchants who have outgrown the built-in retry logic provided by their payment processor or subscription platform.
Payment orchestration routes transactions intelligently across multiple processors to maximise the chance of approval, including on retries. A dedicated recovery tool like Paymend operates after the orchestration layer, catching transactions that slip through even a well-configured routing setup. The two tools work in sequence rather than as substitutes for each other, with orchestration handling the upstream routing and the recovery tool handling the downstream catch.
Shopify merchants processing under $20K per month in subscription revenue should start with their processor’s retry settings and a dunning email sequence before adding orchestration tooling. Merchants scaling past $100K per month in subscription revenue will typically see a measurable return from a layered recovery system, where the gap between basic retry logic and a multi-layer setup becomes large enough to justify the added investment and operational complexity.
The Paysight and Paymend partnership adds a dedicated post-decline recovery layer to the Paysight ecosystem. Paysight handles transaction routing, subscription management, and payment data analysis. Paymend catches declined transactions that slip through the orchestration layer, giving merchants one additional opportunity to recover revenue before it is written off as lost.
