Shopify Ecosystem

Personalize Smart Responses to Customer Questions with Time Limits


The Smart Responses feature helps your bot become “smarter” by allowing you to write automatic responses to common messages your Facebook Messenger receives.

The biggest tell that a customer is chatting with an automated system is when they ask similar questions, they receive the same reply over and over. We built time limits for individual smart responses to help you stop this experience.

You can now add a time limit for each smart response you create. This allows you to create multiple smart responses and limit the amount of times it can be sent to a customer. 

By creating answers to common questions, you can alleviate the amount of time your customer support team spends within Facebook. For example, create responses that help customers asking about their order, return policy, or sizing!

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This helps you customize the messages that you’re sending without worrying that a customer gets the same message within a certain timeframe.

This article was originally published by our friends at OctaneAI.

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