100: Shopify Is Building The World’s First Retail Operating System To Arm Resilient Entrepreneurs

EP100 Harley Finkelstein

Growth Mindset?  Invest In Yourself Today!

Today is an exciting day… A milestone… A time to reflect… A time to celebrate…

Today is the 100th episode of eCommerce Fastlane!!

It’s been an incredible 2-year journey of growth. Personally, professionally, and most importantly the impact the show has had with knowledge sharing from subject matter experts in commerce including our Agency Partners, Marketing Platform partners, and App Partners in the Shopify ecosystem.

Joining me on the podcast, I could think of no other person who I’d like to chat with…

My guest today is Harley Finkelstein, the Chief Operating Officer of Shopify. The company that has given me and many others the opportunity to develop their life’s work, by helping independent businesses and entrepreneurs navigate and thrive online and in-store.

What You Will Learn Today

  • How the global pandemic and stay-at-home orders over the past 3-months has affected consumer spending.
  • Why Shopify retailers should be diligent to meet the ever-evolving customer experience requirements in order to win and remain relevant.
  • How retail and commerce are changing and what Shopify brands can do today to remain relevant and competitive.
  • Why building a community around your brand will allow you to know your customers or potential customers better.

Links And Resources Mentioned In This Episode

Tweetable Gold Nuggets

It took about 8 years for ecommerce to go from 5% of total retail to about 15%. And now it's taken only three months from 15% to 25%, which is a dramatic increase.Click To Tweet
It's not a surprise to me that companies that have deep empathy for the consumer, tend to also be the companies that survive and thrive and are the most successful in their category.Click To Tweet

A Love Letter to Entrepreneurs

(re)Unite Live Stream

Thank You For Listening

I really appreciate you choosing to listen to the show and for supporting the podcast and it’s sponsors. If you enjoyed today’s show, please share it using the social media buttons on this page.

I would also be so grateful if you would consider taking a minute or two to leave an honest review and rating for the show in iTunes. They’re extremely helpful when it comes to reaching our entrepreneurial audience and I read each and every one personally!

New Strategies Each Week To Help You Build And Scale Lifetime Customer Loyalty. SUBSCRIBE HERE!

Being an entrepreneur truly is a life of learning. All it would take is a new idea, a strategy, a Shopify app, or a marketing platform to be the next thing you need to improve efficiencies, drive more revenue, and build lifetime customer loyalty for your Shopify brand. Subscribe to the podcast on iTunesStitcher, Google Play, or Spotify, and don’t miss a single episode!

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Thanks for being a supporter and loyal listener... I'll see you in the next episode!


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Read the Transcript

Click To Expand

Steve Hutt: Welcome to Season Three of eCommerce Fastlane! A very special milestone edition, episode 100.

Intro: Welcome to eCommerce Fastlane. The podcast show to help you build, launch, grow, and scale a wildly successful e-commerce company. Listen to real conversations with proven practical strategies and success stories. Learn how to generate more traffic, more sales, more profit, and customer lifetime value for your Shopify store. And now your host and e-commerce entrepreneur, Steve Hutt

About the author

Steve Hutt

Steve has entrepreneurship in his DNA. In the early days of online commerce, he achieved Power Seller status at eBay, which then propelled him to become a founding partner of VisionPros.com, a contact lens, and eyewear retailer. After a successful exit from his startup, he embarked on his next journey into agency work in e-commerce and digital strategy.

Currently, Steve is part of the Merchant Success Team at Shopify Plus, where he is a Strategic Advisor helping brands continue to grow and scale with the Shopify Commerce Platform.

To maintain a competitive edge and life of learning mantra, Steve also hosts and produces a top-rated weekly podcast show, eCommerce Fastlane, where he interviews Shopify partners and subject matter experts who share the latest marketing strategy, tactics, platforms, and must-have apps, to help Shopify brands build and scale lifetime customer loyalty.