eCommerce Fastlane Podcast

129: Invigorate Positive Experiences With Your Customers Through Chat, Email, Social, Phone, SMS, Video, And Cobrowse

EP129 Acquire

Your Business Is A Journey.  Invest In Yourself Today.


Being an entrepreneur is a life of learning, implementing, and iterating. All it would take is a new idea, a strategy, a Shopify app, or a marketing platform to be the next thing you need to improve efficiencies, drive more revenue, and build lifetime customer loyalty for your Shopify brand.

My guest in today’s episode is Amrit Dhangal the Co-founder and Chief Operating Officer from Acquire. They are a Conversational Customer Experience Platform that helps brands ride the next wave of CX. Their platform enables Shopify brands to thread customer conversations into one ongoing relationship while allowing the brand to focus on growing the business and delighting customers.

What You Will Learn Today

  • Why Shopify brands are winning by offer an omnichannel customer experience.
  • Benefits of automating frequently asked questions with a chatbot and knowledge base resources.
  • Primary trends and expectations influencing customer support operations today.
  • Trends that emerged in 2020 and what’s going to stick around in 2021 and beyond.

Links And Resources Mentioned

Customer Engagement In An Instant

Tweetable Gold Nugget

Always be mobile-first. Funnel VoIP and SMS messages to one dashboard and respond seamlessly.Click To Tweet
With Acquire, teams are able to respond to customers instantly using live chat, chatbots, cobrowse, video and voice, email, SMS, and more — all from one simplified dashboard.Click To Tweet

Thank You For Listening

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Episode Sponsor: CARRO

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About the author

Steve Hutt

Steve has entrepreneurship in his DNA, starting in the early days of online commerce when he achieved Power Seller status through his eBay store. This propelled him to become a co-founder of VisionPros.com, a contact lens and eyewear retailer. With a successful exit from his startup, he embarked on his next journey into agency work in e-commerce and digital strategy.

Currently, Steve is a Senior Merchant Success Manager at Shopify Plus, where he helps identify, navigate, and accelerate growth in the complex world of commerce.

To maintain his competitive edge, Steve also hosts the eCommerce Fastlane Podcast and Shopify Founder Stories, a top-rated twice-weekly podcast where he interviews Shopify Partners and subject matter experts who share the latest marketing strategy, tactics, platforms, and must-have apps, to help Shopify brands improve efficiencies, grow revenue, profit, and lifetime customer loyalty.