eCommerce Fastlane Podcast

130: Ecommerce Fraud Is No Joke For A Shopify Brand, Neither Is A False Positive

EP130 Clearsale

Your Business Is A Journey.  Invest In Yourself Today.


Being an entrepreneur is a life of learning, implementing, and iterating. All it would take is a new idea, a strategy, a Shopify app, or a marketing platform to be the next thing you need to improve efficiencies, drive more revenue, and build lifetime customer loyalty for your Shopify brand.

My guest in today’s episode is David Fletcher the Sr. VP of Sales from ClearSale. They are a Fraud Prevention Company that helps Shopify merchants not only fight fraud but increase revenue by approving more orders through technology and human intervention.

What You Will Learn Today

  • How to create a seamless mobile shopping experience, while reducing the risk of mobile fraud.
  • New challenges fraud and validation issues of buy-online-pickup-instore.
  • How to stop fraud without affecting the customer experience.
  • Manually reviewing every suspicious-looking order to ensure good orders are never incorrectly declined

Links And Resources Mentioned

Tweetable Gold Nuggets

Clearsale's mission is to stop online fraud while providing our clients with the highest approval rates and lowest false-positive rates in the industry.Click To Tweet
Prevent ecommerce fraud, recover losses to chargebacks, and improve the customer experience.Click To Tweet

Thank You For Listening

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Thanks for being a supporter and loyal listener... I'll see you in the next episode!

Episode Sponsor: LIMESPOT

limespot logoToday’s episode is brought to you by LimeSpot, the leading personalization platform for high growth brands on Shopify.

 

LimeSpot is a market leader in personalization technology trusted by thousands of leading ecommerce brands worldwide.  Their AI-driven personalization and acquisition platform is proven to optimize customer discovery, reduce merchandising overhead and increase revenue.

LimeSpot is able to showcase highly relevant products and deliver higher conversions than competitors because we leverage the largest independent AI data set of over 100 billion signals combining product data, consumer behavior, and trend analysis.   The result is deeper engagement, higher AOV, increased revenue and stronger ROAS.

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About the author

Steve Hutt

Steve has entrepreneurship in his DNA, starting in the early days of online commerce when he achieved Power Seller status through his eBay store. This propelled him to become a co-founder of VisionPros.com, a contact lens and eyewear retailer. With a successful exit from his startup, he embarked on his next journey into agency work in e-commerce and digital strategy.

Currently, Steve is a Senior Merchant Success Manager at Shopify Plus, where he helps identify, navigate, and accelerate growth in the complex world of commerce.

To maintain his competitive edge, Steve also hosts the eCommerce Fastlane Podcast and Shopify Founder Stories, a top-rated twice-weekly podcast where he interviews Shopify Partners and subject matter experts who share the latest marketing strategy, tactics, platforms, and must-have apps, to help Shopify brands improve efficiencies, grow revenue, profit, and lifetime customer loyalty.