eCommerce Fastlane

145: Build Your Customer Experience Superpower Through Meaningful And Profitable Interactions With Customers

Your Business Is A Journey.  Invest In Yourself Today.


Being an entrepreneur is a life of learning, implementing, and iterating. All it would take is a new idea, a strategy, a Shopify app, or a marketing platform to be the next thing you need to improve efficiencies, drive more revenue, and build lifetime customer loyalty for your Shopify brand.

In today’s episode, my guest is Romain Lapeyre the Co-Founder and CEO of Gorgias. They help Shopify brands to turn their support operations into a profit center. It’s an interesting paradigm shift. A customer service platform that actually makes a Shopify brand more money!

Gorgias helps to centralize customer interactions and automate responses to repetitive questions, so your support agents will become sales associates, who spend more time on meaningful, and profitable interactions with customers.

Let’s jump in and learn more about why 6000+ Shopify brands choose Gorgias.

What You Will Learn Today

  • Why providing customer service on every channel will improve your customer experience.
  • Scalable strategies and tactics to set up your support channel the right way.
  • How to cut customer support time in half and eliminate ticket backlog.
  • How support can help with retention and generate significant revenue

Links And Resources Mentioned

Tweetable Gold Nuggets

The top Shopify brands use the Gorgias platform to reduce ticket first response time and increase the efficiency of their customer support teams.Click To Tweet
20% of your 1st-time customers will reach out to support. That’s your opportunity to make them repeat customers.Click To Tweet

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Episode Sponsor: OMNISEND

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