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In today’s episode, my guest is Casey Armstrong the Chief Marketing Officer from ShipBob. They are a global logistics platform that fulfills ecommerce orders for direct-to-consumer brands. Their mission is to make Shopify merchants more successful online by providing best-in-class fulfillment so customers get the fast and affordable shipping they expect.
As we head into the back-to-school season and the much anticipated Q4 holiday time, this is a timely conversation.
What You Will Learn Today
- The importance of focusing on retention efforts and the post-purchase experience.
- How to build a great customer experience through returns management.
- How to expand your reach through marketplaces like Amazon, Walmart, and eBay.
- Benefits of Shopify's Partner Ecosystem.
Links And Resources Mentioned
- ShipBob Shopify App
- ShipBob Summer 21 Release
- How To Choose A 3PL For Your Shopify Brand
- 100 Thieves Case Study
- Happy Returns
- Loop Returns
Tweetable Gold Nuggets
[click_to_tweet tweet=”With reliable fulfillment services, warehouses near your customers, and connected technology that powers our fulfillment network, we help improve transit times, shipping costs, and the delivery experience for your customers.” quote=”With reliable fulfillment services, warehouses near your customers, and connected technology that powers our fulfillment network, we help improve transit times, shipping costs, and the delivery experience for your customers.”]
[click_to_tweet tweet=”ShipBob seamlessly connects your Shopify store by syncing your product catalog and setting a schedule for order import. When your orders are shipped, we'll send the tracking information back to your store and complete the order.” quote=”ShipBob seamlessly connects your Shopify store by syncing your product catalog and setting a schedule for order import. When your orders are shipped, we'll send the tracking information back to your store and complete the order.”]
Thank You For Listening
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Episode Sponsor: Mesa
Today's episode is brought to you by Mesa, the only ecommerce automation platform exclusive to Shopify and Shopify Plus.
Mesa is the easiest way to integrate any top ecommerce app or service with your online store. Designed exclusively for Shopify and Shopify Plus; Mesa's automated workflows can get back your time spent on repetitive tasks while growing your business at the same time.
Mesa's no-code approach to building workflows allows you to create new ways to improve customer engagement, encourage repeat purchases without lifting a finger, reduce manual data entry, and more through a simple point-and-click interface.
Search for “Mesa” in the Shopify App Store and download the app today. Pricing starts at less than $10 a month and comes with a 14-day free trial backed 24/7 by their Customer Success Team.