eCommerce Fastlane

Redefine Returns And Win Customers For Life With Memorable Exchange Experiences

Your Business Is A Journey.  Investment In Yourself Pays Dividends.

Today’s episode is brought to you by Attentive, the most comprehensive text message marketing solution for modern Shopify brands.

Inspiring and educating Shopify-powered brands to navigate and accelerate growth through podcasts and strategic insights. We discuss the latest cutting-edge marketing strategies, evergreen tactics and share a roadmap for you to improve efficiencies, profitably grow revenue and build lifetime customer loyalty. Rise to the next level by implementing a new idea, strategy, Shopify app, or marketing platform that’s being shared today!

In today’s episode, my guest is Jonathan Poma the Founder & CEO of Loop Returns.

Loop is the returns and exchanges platform purpose-built for Shopify brands that drives customer lifetime value and reduces refunds. Merchants that use Loop make more money because they assist customers to make an exchange vs a refund. Notable Shopify brands including Allbirds, Brooklinen, and Chubbies Shorts choose Loop Returns to deliver a great returns experience to their customers.

What You Will Learn Today

  • Why the post-purchase experience is a crucial part of the commerce stack.
  • How to drive up customer lifetime value through exchanges.
  • Why exchanges continue the customer relationship and lead to higher LTV.

Links And Resources Mentioned

How Loop Is Redefining Returns

Tweetable Gold Nugget

Loop delivers value for Shopify brands in three key ways: Revenue Retention, Cost Reduction, and Time Savings.Click To Tweet

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Episode Sponsor: Attentive


Today’s episode is brought to you by Attentive, the most comprehensive text message marketing solution for modern Shopify brands.

How do the most innovative companies reach mobile consumers? Meet Attentive, the text messaging solution trusted by innovative retail & e-commerce brands like CB2, Coach, and thousands of Shopify brands. 

On average, Attentive customers see 25x ROI and 18.5% of their online revenue driven by SMS.  You can grow your SMS list fast and engage with high-value mobile subscribers with personalized messages that exceed your performance marketing goals. 

Getting started is super easy. Attentive’s best-in-class SMS marketing experts will help you quickly launch and scale your SMS program. 

Are you ready for SMS to become one of your top three revenue channels? 

Learn how to get started with your free trial by requesting a demo at attentivemobile.com

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