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Inspiring and educating Shopify-powered brands to navigate and accelerate growth through podcasts and strategic insights. We discuss the latest cutting-edge marketing strategies, evergreen tactics and share a roadmap for you to improve efficiencies, profitably grow revenue and build lifetime customer loyalty. Rise to the next level by implementing a new idea, strategy, Shopify app, or marketing platform that's being shared today!
In today’s episode, my guest is Vikas Bhambri the SVP, Sales & Customer Experience from Kustomer. They are a top-rated Customer Relationship Management (CRM) platform that helps Shopify brands to deliver modern omnichannel customer service that creates customers for life.
This is a timely conversation with the holiday shopping season just around the corner.
What You Will Learn Today
- The new expectations of personalized customer support.
- Why ticketing systems are outdated for the modern consumer.
- Advancements in Kustomer's AI interpret a customer's intent to resolve or route requests faster.
- Why consumers are contacting customer service throughout the buyer journey: before, during and after the transaction.
Links And Resources Mentioned
- Kustomer Shopify App
- Kustomer Now. What’s NOW and What’s NEXT in CX – November 10, 2021 [Virtual Event]
- ThirdLove Case Study
- Bulletproof Case Study
True Omnichannel Customer Service
Enabling Exceptional Customer Service
Tweetable Gold Nuggets
[click_to_tweet tweet=”Support tickets don’t tell you much about your customer. You need context-rich actionable insights from a single source. With the Kustomer CRM platform, you get a unified view of the customer, sentiment analysis with trigger automated workflows.” quote=”Support tickets don’t tell you much about your customer. You need context-rich actionable insights from a single source. With the Kustomer CRM platform, you get a unified view of the customer, sentiment analysis with trigger automated workflows.”]
[click_to_tweet tweet=”Consumers are now contacting customer service quite evenly throughout the buyer journey: before, during and after the transaction.” quote=”Consumers are now contacting customer service quite evenly throughout the buyer journey: before, during and after the transaction.”]
Thank You For Listening
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