Podcast

72: How To Provide World-Class Phone Support For Your Shopify Brand


My guest on today’s episode is Rob Statsky, Director of Customer Success at Aircall. He talks about his experience at Aircall as the Director of Customer Success, their Shopify integration, and how Shopify brands can make sure their phone channel is the best it can be.

Let’s jump in and learn more about this important customer experience channel for the modern shopper.

What You Will Learn Today…

  • Reduce resolution time by working as a team to enhance the shopping experience with your brand.
  • How a modern business phone has the unique ability to integrate with all of your business tools.
  • Make customer experience a competitive advantage with custom IVR menus, skill-based routing, live call monitoring, and more.

 Links And Resources Mentioned In This Episode

Shopify = Aircall Integration

Tweetable Gold Nuggets

Get customer details from Shopify before you pick up the phone.Click To Tweet
With the Aircall - Shopify integration, the customer’s name, email, previous orders, and tracking number will be displayed on the screen along with links to parcel tracking, customer page, and order details.Click To Tweet

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Episode Sponsor

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About the author

Steve Hutt

Steve has entrepreneurship in his DNA. In the early days of online commerce, he achieved Power Seller status at eBay, which then propelled him to become a founding partner of VisionPros.com, a contact lens, and eyewear retailer. After a successful exit from his startup, he embarked on his next journey into agency work in e-commerce and digital strategy.

Currently, Steve is part of the Merchant Success Team at Shopify Plus, where he is a Strategic Advisor helping brands continue to grow and scale with the Shopify Commerce Platform.

To maintain a competitive edge and life of learning mantra, Steve also hosts and produces a top-rated weekly podcast show, eCommerce Fastlane, where he interviews Shopify partners and subject matter experts who share the latest marketing strategy, tactics, platforms, and must-have apps, to help Shopify brands build and scale lifetime customer loyalty.