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Rewrite Your Customer Service Auto-Reply Email

rewrite-your-customer-service-auto-reply-email

Every Monday as part of my app's Monday Morning Metrics, I get a number of auto-replies from Shopify stores.

They are the generic emails that go out from their helpdesks: “due to high email volume, we'll get back to you within a few business days”

That's a missed opportunity.

Instead of using a generic email, rewrite it in your brand's voice. Add some humor. Poke fun at something. Add a cat or dog picture.

Depending on your customer service volume, this email might be seen and read by more customers than your marketing newsletter.

If you haven't signed up for Repeat Customer Insights, it's an easy process. Just give it your Shopify store url and it'll walk you through the setup, import, and analysis process automatically. No code needed.

Eric Davis

Optimize your promotion timing to save money and attention

Repeat Customer Insights will analyze a ton of customer behavior data for you, including their buying cycles.
If you knew exactly when the majority of your customers were ready to buy again, you can increase your orders and profit just by tweaking your message timing.

Install Repeat Customer Insights for Shopify

This originally appeared on the LittleStream Software Blog and is made available here to cast a wider net of discovery.
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