They are the generic emails that go out from their helpdesks: “due to high email volume, we'll get back to you within a few business days”
That's a missed opportunity.
Instead of using a generic email, rewrite it in your brand's voice. Add some humor. Poke fun at something. Add a cat or dog picture.
Depending on your customer service volume, this email might be seen and read by more customers than your marketing newsletter.
If you haven't signed up for Repeat Customer Insights, it's an easy process. Just give it your Shopify store url and it'll walk you through the setup, import, and analysis process automatically. No code needed.
Optimize your promotion timing to save money and attention
Repeat Customer Insights will analyze a ton of customer behavior data for you, including their buying cycles.
If you knew exactly when the majority of your customers were ready to buy again, you can increase your orders and profit just by tweaking your message timing.