Rewrite Your Customer Service Auto-Reply Email

rewrite-your-customer-service-auto-reply-email

Every Monday as part of my app’s Monday Morning Metrics, I get a number of auto-replies from Shopify stores.

They are the generic emails that go out from their helpdesks: “due to high email volume, we’ll get back to you within a few business days”

That’s a missed opportunity.

Instead of using a generic email, rewrite it in your brand’s voice. Add some humor. Poke fun at something. Add a cat or dog picture.

Depending on your customer service volume, this email might be seen and read by more customers than your marketing newsletter.

If you haven’t signed up for Repeat Customer Insights, it’s an easy process. Just give it your Shopify store url and it’ll walk you through the setup, import, and analysis process automatically. No code needed.

Eric Davis

Optimize your promotion timing to save money and attention

Repeat Customer Insights will analyze a ton of customer behavior data for you, including their buying cycles.
If you knew exactly when the majority of your customers were ready to buy again, you can increase your orders and profit just by tweaking your message timing.

Install Repeat Customer Insights for Shopify

This originally appeared on the LittleStream Software Blog and is made available here to cast a wider net of discovery.
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Author

Steve has entrepreneurship in his DNA. Starting in the early 2000s, Steve achieved eBay Power Seller status which propelled him to become a founding partner of VisionPros.com, a contact lens and eyewear retailer. Four years later through a successful exit from that startup, he embarked on his next journey into digital strategy for direct-to-consumer brands.

Currently, Steve is a Senior Merchant Success Manager at Shopify, where he helps brands to identify, navigate and accelerate growth online and in-store.

To maintain his competitive edge, Steve also hosts the top-rated twice-weekly podcast eCommerce Fastlane. He interviews Shopify Partners and subject matter experts who share the latest marketing strategy, tactics, platforms, and must-have apps, that assist Shopify-powered brands to improve efficiencies, profitably grow revenue and to build lifetime customer loyalty.

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