The right cloud-based phone system for your customer support team can make or break a sale. With plenty of Justcall alternatives available on the market, finding the ideal cloud-based phone system for your customer support team can be quite a time-consuming process.
In this article, we’ll break down the advantages and disadvantages of Justcall and explore alternative phone systems that will help you get the most out of your customer support team and generate maximum profit.
Justcall is a cloud-based phone system created to help businesses make, receive and track calls. Justcall also offers a variety of text messaging options for its clients.
Whether your customer support team is growing or you need help hitting your targets, you may find that Justcall is just no longer able to support your business’s evolution. Once you have a clear idea of what your business needs from a cloud-based phone system, you’ll know what kind of provider you should go with instead.
Here are some factors and features to consider when looking for alternatives to Justcall:
The ability to track team and individual performances gives you insight into business trends and helps you determine how well your team is transforming conversations into sales, bookings, and buying decisions. Your provider should be able to give you useful data you can analyze to help you make strategic business decisions.
With a comprehensive CRM that is integrated into your cloud-based business phone system, you can start creating personalized customer interactions. Your provider must be able to integrate your CRM tools into its system so that you don’t have to waste money or time on installing third-party apps.
Having features that let you coach and train your team discreetly empowers you to support team members in real-time and curate the best possible experience for your customers. The stronger the training, the stronger the team.
Let’s have look at the top 6 alternatives to Justcall and see how they compare.
Justcall offers a sparse selection of features on its basic plan. For access to all of its available features, you need to subscribe to its top-tier plan. Most of the alternatives listed above offer a similar option, providing a limited number of features in the basic plan and only offering the ones you really need in their mid- to top-tier plans. Aircall is the only provider to offer features like in-house support, training, and other call center features to all clients, even in its entry-level package.
Justcall only offers 49 integrations, most of which can only be accessed on its most expensive plan. The majority of the alternatives have similar pricing plan options, with integrations only available on their mid- to top-tier plans. Aircall is the only Justcall alternative that offers all customers access to its extensive library of over 100 integrations.
Even when two vendors offer a similar price, that doesn’t mean you’re guaranteed to get the same value for money. Aircall offers access to 100+ integrations and in-house support and training, none of which are included in most competitors’ entry-level packages. After taking all of the available information into account, it is easy to see that Aircall offers the best value for money compared to Justcall and its alternatives.
Since 2014, Aircall has been helping businesses around the world not only make sales but also create unforgettable customer experiences. These are the standout features that set us apart from the crowd:
With the ability to integrate with 100+ apps and business tools, your team doesn’t need to learn how to use different software, and all your data and information are accessible from your live dashboard. With Aircall, you can easily analyze your metrics and well as track team and individual performances.
CRM tools like Salesforce and HubSpot are integrated into our system, which gathers up all your customers’ information into an Insight Card. This pops up when the customer phones, displaying their contact details and notes about their previous interactions with your sales team. This means that every customer experiences a personalized interaction, which is great news for your sales.
Aircall has a host of powerful tools like Power Dialer and Click-to-Dial that help your customer support team make calls faster and reach their quotas quicker.
Manual work is reduced by automation that collects data and inserts it directly into your CRM, freeing up your team to make more calls instead of wasting time with data entry.
Thanks to a constant stream of data collected from automation and integrations, Aircall can provide you with real-time metrics about your customer support team.
This lets you identify communication trends and measure how well your team members are converting interactions into buying decisions. With tags that categorize your data, you can easily create reports about specific topics or areas within your team.
Aircall understands what you and your customer support team need to reach your business’s targets. Book a demo and try it for yourself to see why over 15,000 businesses trust Aircall.
