Shopify Ecosystem

The Top 9 Ooma Alternatives

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Finding an Ooma alternative for your cloud-based business telephone solution isn’t difficult in today’s market, where competition is rife and users are spoiled for choice. 

But not all phone solution vendors are equal in terms of features, integrations, benefits, and capabilities. In fact, they’re vastly different, making the challenge more about selecting the right Ooma alternative that matches your business requirements.

With such a vast array of different service providers on the market, finding the right one can quickly become overwhelming. That’s why we’ve made the search a little easier by comparing the benefits and drawbacks of nine Ooma alternatives.

Why Should You Look at Ooma Alternatives?

Ooma is a voice-over-internet (VoIP) provider for both home and business use. In terms of service offerings, Ooma provides standard, run-of-the-mill services and features that allow businesses to stay in contact with their customers like voice and video conferencing and mobile app capabilities. 

They also offer other home services like home security and home phone telephony capabilities. This wider service focus beyond business means that Ooma might offer many services that don’t suit your business and they don’t necessarily specialize in business telephony and communication.

The most important part of choosing a cloud-based phone solution is selecting a provider that offers the unique features and capabilities you need within a business context.

Ooma’s lack of standout features tailored to customer-facing calls and conversations means that it might not be the ideal phone solution for your complex business requirements. 

Comparing the Costs of Ooma and the VoIP Alternatives

Ooma’s prices are fairly mid-tier compared with industry standards, with a starting price of $19.95 per user per month. It has two additional plans that go up to $29.95 per user per month. 

Alternative service providers’ prices fall between $10 per user per month and $29.99 per user per month. Keep in mind, though, that price doesn’t necessarily indicate quality so it’s always a good idea to assess all your options across all price ranges to determine which solution is the best value for your money. 

The Top Features Any Ooma Alternative Should Have

When looking at alternative cloud-based business phone solutions, it’s important to keep an eye out for these essential features: 

Third-party integrations

Cross-team and departmental collaboration and communication are essential to day-to-day business operations. Your ideal software solution should facilitate seamless collaboration and information sharing by integrating with your tech stack.

Virtual assistants and ring groups

Your customer calls should never go unanswered, no matter the time of day. To reduce missed customer calls and minimize churn, features like virtual assistants and ring groups that accurately redirect incoming calls are a must-have. 

Analytics

A VoIP platform that offers you analytical insights into your calls can help you increase your communication power and efficiency. Call and caller activity reports should be detailed and drive actionable insights. With a clear oversight of performance metrics like caller wait times, issues can easily be identified and resolved before they begin to impact your customers. 

Information sharing

What makes a VoIP platform so useful is its ability to connect and share valuable information between team members to facilitate smoother, more streamlined processes. A phone solution that doesn’t offer instant sharing of calls and client information reduces the cohesion and productivity of any team. 

Scalability

Whichever VoIP platform you decide on, it should provide easy scalability as you build and extend your teams. When your team is familiar with the functions of a cloud-based telephone solution, having to change platforms takes away valuable momentum built up over time. So it’s vital to find a scalable phone solution that can grow with your business. 

The 9 Best Alternatives to Ooma 

We’ve compared the top Ooma alternatives to help you pick the right one for your business. Our list of alternatives considers the features, integrations, and average cost compared to Ooma. 

Aircall

  • Number of Entry-Level Integrations: 100+ 
  • Standout Features: Instant numbers; custom music and messages; business hours; IVR; softphone for desktop, Android, and iOS; 50+ additional features in the Essentials package alone
  • Rating: 4.3 stars
  • Pricing: $30 per user per month

RingCentral

  • Number of Entry-Level Integrations: None of the integrations RingCentral offers are available in its Essentials package
  • Standout Features: Toll-free numbers, voicemail-to-text, team messaging, document sharing, mobile apps for iOS and Android 
  • Rating: 3.9 stars 
  • Pricing: Starting from $19.99 per user per month 

Nextiva

  • Number of Entry-Level Integrations: 2
  • Standout Features: Unlimited voice and calling, toll-free numbers, voicemail, unlimited internet fax
  • Rating: 4.4 stars
  • Pricing: Starting from $25.95 per user per month

Vonage

  • Number of Entry-Level Integrations: 20+
  • Standout Features: Video collaboration, admin portal, mobile and desktop apps, business inbox
  • Rating: 4.3 stars
  • Pricing: Starting from $19.99 per user per month

8×8

  • Number of Entry-Level Integrations: 50+
  • Standout Features: Domestic calling, video conferencing, unlimited chat
  • Rating: 4.1 stars
  • Pricing: Starting from $15 per user per month

Google Voice

  • Number of Entry-Level Integrations: 4
  • Standout Features: Voicemail transcription, call screening, protection from spam calls and messages
  • Rating: 4.1 stars
  • Pricing: Starting at $10 per user per month

Grasshopper

  • Number of Entry-Level Integrations: 15
  • Standout Features: Desktop and mobile apps, business texting, call forwarding
  • Rating: 4 stars 
  • Pricing: Starting from $26 per account per month

OpenPhone

  • Number of Entry-Level Integrations: 5
  • Standout Features: Calling and messaging to U.S. and Canadian numbers, voicemail transcription, auto-attendant, call recording
  • Rating: 4.8 stars
  • Pricing: Starting at $10 per user per month

Phone.com

  • Number of Entry-Level Integrations: 5
  • Standout Features: Web-based administration panel
  • Rating: 3.4 stars
  • Pricing: Starting at $14.99 per user per month 

With so many vendors, features, and capabilities to compare, making the right choice can easily become a daunting task. We’ve compiled a few points below to make your decision easier:

Integrations

Choosing a solution that can easily integrate into your existing tech stack without having to pay additional costs is a necessity. The majority of the vendors listed above do not offer extensive integration capabilities with the exception of Vonage, 8×8, and Aircall. When it comes to the most substantial integration range, Aircall is the clear winner.

Features

Your phone solution’s features play a direct role in your customer-facing teams’ performance and, on a larger scale, your business results. It’s vital that you choose the solution that offers all the features and capabilities your customer-facing teams require to deliver exceptional customer service.

Aside from Aircall, which offers 100+ integrations, in-house support, and ample productivity and training features in its basic package, most of the providers listed above offer limited, rudimentary features, requiring businesses to purchase more expensive bundles to access the full suite of features they require. 

Pricing

When pricing, it’s important to not only look at cost but at value for money. For example, while OpenPhone might offer the cheapest basic plan, it only comes with five integrations.

8×8 offers a slightly more expensive plan and comes with 50 integrations, however, the standout features included in this plan are fairly limited and uninspiring. By far, the vendor that provides the widest array of both features and integrations and offers the best value for the money is Aircall. 

Why Aircall Is the Best Alternative to Ooma for Your Business

At Aircall, we empower businesses to drive greater value from their customer-facing calls and services. Through a combination of intuitive, user-friendly features, robust capabilities, and easy scalability, we put the power of conversation back into cloud-based call center software.  Here are a few reasons it’s the right call to choose Aircall.

Access the integrations you need

As a business with an extensive array of tools and software, you need a solution that integrates with your tech stack. Ooma only offers five direct integrations, requiring businesses to obtain third-party intermediary software to enable more.

This limits its ease of use and applicability to your operations. Aircall, on the other hand, offers more than 100 integrations in its basic package, which is more than what most Ooma competitors offer in mid-tier bundles. 

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Improve your productivity and performance

Great results come from great performance. Your phone solution needs to provide features that will enhance your customer-facing teams’ productivity by streamlining their processes and enabling faster and easier collaboration between different sales and support team members.

Specific Aircall features like call commenting and a shared call inbox ensure communication is instant and seamless between employees.  Enhancing team performance to meet and exceed KPIs is easy with features like call whispering and real-time analytics.  

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Receive dedicated, in-house support

Your business’s success depends on the reliability of its service providers. If you encounter a technical problem and require support, you’ll want to know that someone will be available to assist you. Call many of our competitors and you’re likely to be redirected to an outsourced, inefficient call center.

At Aircall, we understand how important robust, responsive support services are. That’s why we provide responsive, dedicated in-house support to our customers that includes both technical support and technical troubleshooting. Not all Ooma competitors offer this, so it’s worth checking when doing your research. 

Experience the Aircall Difference for Yourself

Deciding on the cloud-based phone solution that fits your unique requirements takes time and consideration. If you’re looking for a solution that’s geared toward driving business-focused efficiency and productivity, look no further than Aircall. 

Experience Aircall’s full suite of features for yourself and try Aircall for free or book a demo to see Aircall in action. 

Special thanks to our friends at Aircall for their insights on this topic.
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