Total Retail: Route CEO On Why Returns Are Reshaping Retail

Published:
June 17, 2026
total-retail:-route-ceo-on-why-returns-are-reshaping-retail

Total Retail: Route CEO on Why Returns Are Reshaping Retail

Route CEO Eric Kobe Authors Column in Total Retail on the Rise of the Try-On Economy


In a new Total Retail column, Kobe explores how the rise of the try-on economy is forcing retailers to rethink returns as a core operational challenge. With 82% of shoppers saying easy returns influence whether they buy from a new brand, Kobe outlines four strategies for managing returns more strategically while protecting margins and customer trust.
Read the full article here.

This article originally appeared on Route and is available here for further discovery.

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