VoIP For Recruiters: The Benefits, Key Features & Integrations Experts Swear By


Recruiters and HR professionals know that finding and retaining the right talent isn’t an objective science.

It requires going beyond what’s shared on a resume and uncovering a candidate’s true passion, intent, and personality.

Seamless and regular communication is critical to learning more about a candidate (especially for initial screenings), and phone calls are still the best way to reach out.

Today’s recruiters are faced with a vast and mission-critical task: To create the best matches for clients and candidates. This means recruiting teams need to work quickly and efficiently, which is where VoIP systems like Plivo for recruiters can help.

Investing in a cloud-based phone system takes the hassle out of traditional talent management, which can quickly become time-consuming and costly. Let’s examine how the right cloud phone system and HR software can help your talent teams stand out above the crowd.

The Importance of Using VoIP for Recruiters

Competition in the talent management industry continues to be high. Talent management software programs and VoIP integrations provide the features and artificial intelligence (AI) for recruiting teams to improve the job search process.

The phone is still a staple in the talent management industry, and a cloud-based phone system gives you the best that voice communication and digital innovation offer. Recruiting teams are using cloud-based phones for four significant reasons:

1. Eliminates bias

Using cloud-based phone systems and HR software can eliminate bias by sourcing and assessing candidates using data-driven analytics and digital cognitive tools to prevent misjudgments caused by bias or false logic.

2. Streamlines workflows to create efficiency

A cloud-based phone system and talent management software support human interaction, which is necessary for engaging with job applicants and candidates. The right digital tools streamline the process of matching job requirements with applicant job skills to narrow down candidates with the right mix of experience, skills, and cultural fit.

3. Facilitates faster hiring

A modern phone system and HR software are efficient tools that assist talent teams in developing relationships with the top candidates for their clients. These tools save them hours by eliminating manual note-taking and time-staking processes. Talent management software helps keep data organized so recruiters can hire employees faster. A cloud phone system and VoIP integrations can speed up the hiring process from weeks or months to days.

4. Keeps the talent pipeline full

Efficient talent teams build a strategic talent pipeline so they can proactively match clients with prospective candidates. The right tools and workflows can help to identify candidates for positions that are hard to fill.

Traditional methods of recruiting are inefficient by today’s standards. They’re time-consuming and expensive. Overall, the role of a cloud-based phone system for recruiting teams is to create efficiency in the hiring process.

The Benefits of VoIP for Recruiters

Resumes and CVs give recruiting teams great information about job-seekers, but even the most detailed outlines only tell them so much.

Phone communication gives recruiting teams a read on job candidates’ personalities and interpersonal skills to help them determine the best job fit.

Recruitment specialists can't take shortcuts when making the best matches between employers and employees. To succeed, talent teams must thoroughly assess job skills and qualifications and find the right fit for both parties.

Inefficient workflows frustrate recruiting teams, which can lead to high turnover. You don’t want to have to find talent to fill your vacancies. A cloud phone system has all the right tools to ensure streamlined, efficient workflows.

Members of your talent teams will have greater confidence in their abilities to meet their goals when they have easy access to the correct data. Ultimately, it results in greater job satisfaction and retention.

Here’s a quick rundown of how your HR team can benefit by using VoIP for recruiters:

Never miss a call

The main benefit of a cloud-based phone system is that you never miss a call to create a better experience for candidates and recruiters alike. Call routing and IVR features also help to get calls to the right person on the first ring.

Improve efficiency

When using automated tools to recruit candidates, recruiting teams increase efficiency and reduce time spent on admin tasks. It can also eliminate the need to sort through stacks of paper resumes and CVs and streamline the process of selecting job candidates.

Leverage automation

From scheduling interviews to call logging and ticketing, recruiting automation can help agile teams find strong the best candidates for the role. Automatic ticketing gives recruiters updated job status information, tracks open positions, and helps to fill positions faster. Your recruiters always have the information they need at a glance.

Access data in real-time

If you invest in a VoIP for recruiters, one team member can pick up where another leaves off. Since cloud-based phone systems are mobile-friendly, team members can always stay connected and keep track of candidates throughout the hiring process.

Provide a more substantial candidate experience

With a VoIP phone system, team members can use features like call transferring to create a more substantial candidate experience. Moreover, they also easily switch between phone, chat, email, and text communication channels to meet prospective candidates where they’re at.

8 VoIP Features for a Smoother Hiring Process

When you work in recruitment, you want to provide job candidates with a professional and positive experience. Talent management software helps you save time on manual data entry so you can spend more time assessing talent and building your company’s employer brand.

Here is a look at how eight VoIP features can help your recruiting team work more efficiently:

Call routing

Aircall’s call routing feature enables you to set up automation to route calls based on client preferences or team availability.

Call extensions

With this call center feature, you can assign everyone on your recruiting team a personalized three-digit extension so colleagues or candidates can quickly get in touch.

Call tagging

Use this feature to tag calls in real-time so any recruiter can get the latest updates on a candidate.


With Aircall’s PowerDialer, recruiters can quickly dial job applicants and reduce the time they spend on manual data entry.


You can also save recruiters from manually dialing individual phone numbers with Aircall’s click-to-dial feature.

Call recording

Call recording lets you track candidate conversations to narrow down top candidates quickly. From a training perspective, this feature also gives you insight into how recruiters are doing. As a result, you can soon identify training and coaching opportunities.

Interactive voice response (IVR)

Interactive Voice Response (IVR) systems are designed to classify callers according to their needs quickly and automatically route them to the right resource at your company. Are you setting up an IVR tree for recruiting purposes? You can set up an automated voice recording with instructions on how to reach a recruiter at the earliest opportunity.

Call commenting and assignment.

The call commenting and assignment feature helps you quickly assign calls to team members and leave comments so they know what to focus on.

6 VoIP Integrations for Recruiters

With Aircall, you get all the voice features listed above and much more. Even better, our App Marketplace offers several HR software integrations to help your recruiting teams work even more efficiently. All apps sync inbound and outbound calls with your applicant management system.

Here’s a look at a few of them and how they create efficiency for your talent teams:


This integration automatically logs calls and adds caller details. Recruiting teams can instantly see the caller’s name and information so they can have an updated, personalized conversation.


With this integration, you can sync calls automatically and log them into your system. You can also automatically create records for new callers.


OTYS automatically logs inbound and outbound calls and adds notes and labels. You can also use it to automatically record calls and review LinkedIn job offers and outstanding tasks.


This integration provides a single data source for your phone system, CRM, applicant tracking system, and marketing and job distribution modules.


Rippling uses single sign-on to allow users to access multiple applications with one set of login credentials and set custom provisioning rules. It also syncs all data in a single place, eliminating the need to update information in multiple systems.


You can quickly call candidates directly from this app while logging your outbound calls. Calls will be visible; you can view the candidate activity feed in real-time27.

Using VoIP to Create Memorable Candidate Experiences

There’s no question that we live in the digital recruiting age. VoIP for recruiters gives you the analytics and data to inform the most efficient workflows. An Aircall cloud-based phone system and the right HR software give you robust features and benefits to streamline your recruitment process from initial call screenings to the final offer stage.

Special thanks to our friends at Aircall for their insights on this topic.
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