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How Order Fulfillment Companies Can Help Small Businesses Grow And Scale

A man is moving boxes in an eCommerce warehouse.

As a small business manager or owner, you know that managing order fulfillment can be a challenging and time-consuming process. From storing inventory to processing orders and shipping products, it's a lot of work that requires attention to detail and a significant investment of time and money. 

This is where the order fulfillment company comes in – they can help you streamline your operations and scale your business more efficiently, allowing you to focus on growing your brand and serving your customers. This post will explore how order fulfillment companies can help small businesses grow and scale.

Benefits of Working with an Order Fulfillment Company

There are many potential benefits to working with an order fulfillment company as a small business owner. Here are some of the top advantages:

Lower Costs

Order fulfillment companies like AMS can offer economies of scale that can help reduce your costs for storage, shipping, and other fulfillment services. By leveraging their network of warehouses and carriers, they can negotiate better rates and pass those savings onto you. This can be especially beneficial for small businesses needing more resources or volume to deal with these rates independently.

Faster Delivery Times

One of the biggest challenges for small businesses is meeting the expectations of their customers for fast and efficient delivery. Order fulfillment companies can help you meet these expectations by using their network of warehouses and carriers to speed up your order processing and delivery times. They can also offer different shipping options, such as next-day or two-day shipping, to give customers more choices and convenience.

Improved Accuracy

Order fulfillment companies use advanced technology to manage their inventory and orders, which can improve accuracy and reduce errors. They can track your inventory levels in real-time and provide detailed reports on your sales and shipping activity. This can help you make more informed decisions about your business and avoid costly mistakes.


Order fulfillment companies can scale their services up or down as your business needs change, allowing you to grow and expand more efficiently. As your business grows, you can use its resources and expertise to keep up with your increasing demand for storage, processing, and shipping. Conversely, if your business experiences a slowdown, you can adjust your services with the order fulfillment company to reduce costs and avoid overpaying for unused services.

How Order Fulfillment Companies Work

Order fulfillment companies use a variety of strategies and tools to manage the various aspects of order fulfillment. Here are some of the essential steps involved in the process:

Receiving and Storing Inventory

Order fulfillment companies receive and store your products in their warehouses until they are ready to be shipped. They carefully inspect and record the received items, checking for accuracy and quality. They also organize your inventory based on product type, size, and other factors to make picking and packing orders easier.

Processing and Picking Orders

When a new customer places an order, the order fulfillment company processes and picks the items from their inventory. They use specialized software and technology to identify the products that need to be shipped, locate them in their warehouse, and package them for shipping.

Packing and Shipping Orders

The order fulfillment company then packs and ships the orders to your customers. They use their network of carriers to ensure fast and efficient delivery, and they provide tracking information so you can monitor the status of your shipments. They also offer different shipping options, such as expedited or international shipping, to meet your customers' needs.

Managing Returns

Order fulfillment companies can also manage your returns process, handling any returned items and issuing refunds or exchanges as needed. They can inspect the returned items to ensure they are in good condition and promptly process any refunds or exchanges. This helps improve customer satisfaction and loyalty, as customers know they can trust your business to handle any issues with their orders.

Choosing an Order Fulfillment Company

When choosing an order fulfillment company, you must consider a few factors to ensure you select the right partner for your business. Here are some of the critical factors to keep in mind:


Look for an order fulfillment company with warehouses in strategic locations that can help you reach your customers more quickly. This can help to reduce shipping times and costs, and it can help you to provide better service to your customers.


Choose an order fulfillment company that uses advanced technology to manage your inventory and orders. Look for a provider that operates a warehouse management system (WMS) to keep track of your list in real time and to provide you with detailed reports on your sales and shipping activity.


You can look for an order fulfillment company with experience in your industry or niche. They will be better equipped to meet your specific needs and requirements and can provide insights and advice on improving your order fulfillment process.


Order fulfillment can be a complex and time-consuming process for small business owners, but working with an order fulfillment company can help to simplify and streamline your operations. From lower costs and faster delivery times to improved accuracy and scalability, there are many benefits to outsourcing your order fulfillment. When choosing an order fulfillment company, please consider factors such as location, technology, and experience to ensure that you are selecting the right partner for your business. With the right order fulfillment company by your side, you can focus on growing your business and serving your customers while leaving the details of order fulfillment to the experts.

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