Operations

How to Add a Live Chat to Your Shopify Store?

how-to-add-a-live-chat-to-your-shopify-store?

If you’re thinking about “how to add a live chat to my Shopify store,” you’ve come to the right place. In today’s post, I’ll show you how to do that step by step.

But before going into details, let’s learn why you should add a chat button to your online store. 

Why does your Shopify store need a live chat?

If you’re running an ecommerce business, you know how difficult it is to turn every visitor into a customer and then a repeat one. With a live chat, you can deliver personal touches that help make your job much easier. 

Here are the benefits of adding a live chat to your online store:

  • Catch potential customers as they’re contemplating a purchase. When a website visitor is in the midst of their decision-making process, you can send a proactive message letting them know you’re available to chat immediately. 
  • Increase sales. According to Forrester’s research, customers who engage in a live chat conversation with a business are 2.8 times more likely to complete a purchase.
  • Improve customer engagement. A live chat is a 1:1 conversation, which is a great way to engage potential customers on a personal level and make them feel more connected to you. 

Sounds great, right? 

You might be excited to have one! So, let’s move on to discover the best live chat app for your Shopify store.

Gorgias live chat: The best Shopify live chat app

Gorgias gives you a powerful live chat widget that you can add to your Shopify store or other ecommerce stores like Magento and BigCommerce. It’s one of the best Shopify live chat apps, with over 400 reviews on the Shopify App Store. 

Gorgias live chat features:

  • Trigger personalized live chat conversation with shoppers on product pages to boost sales
  • Answer visitors requests in real-time to remove any sales objections or doubts
  • Know on which pages customers are
  • Get all previous customer purchase information and conversation history (regardless of the channel) close to the conversation thread to provide personalized advice and support
  • Install the live chat for multiple stores and centralize all conversation in one place
  • Respond in one click using pre-made templates 
  • Perform actions like rewarding loyalty points without leaving the chat
  • Display data from third-party ecommerce tools like Smile.io, Yotpo, Klayvio, etc., in your live chat backend and insert them in any message in one click
  • Respond in one click using pre-made templates 
  • Set up automated responses and bot for common tickets like “Where’s my order?”
  • Classify, assign and prioritize tickets depending on the content, but also on the sentiment and intent detected by AI

About pricing, Gorgias offers you a 7-day free trial with full access to premium features. Its pricing plans are reasonable and affordable than Zendesk Chat, Tidio Chat, and other live chat software. 

Bonus: Gorgias is also an ecommerce ticketing system! It offers omnichannel communications, i.e., email, live chat, phone, SMS messaging, and social media.

Steps to integrate Gorgias with your Shopify store 

To follow along in this tutorial, you’ll need a Gorgias chat account. If you haven’t had it, click here to sign up for an account and enjoy a 14-day free trial with full access to all advanced features. 

After that, take these steps to install Gorgias on your Shopify store:

Step 1: Log in to your Gorgias helpdesk.

Then, from the right sidebar, click Connect Shopify to enter the Shopify integration page.

5ff878e10c2531a4a2ab3e28 343o8PFfNfgF4Pm BDZXuA2Tzz0fyteqkeU4A4bEliQFBIuUYB18J6IXe V8UfgjKDcaI2ghSvLJ6DWu5dXE3pBGVec

Step 2: In the Shopify integration page, click the Add Shopify button at the top-right corner. 

5ff878e2bf916949afe1316d djF7SYo0aA2 CSsNIaXHO3oh FIEiF1 wkAIAelSUlyY9nuZ2M3CwA49qopMzT

Here’s what you’ll see:

5ff878e29ed7194a7754621e uwgJa R KwS 8bGy1PFCCHig4pMM2Ds 9Cwe74MkxMUqzkjdg0f6tvAzh9q5SDr WDQMrsBlI95ICKpvs4AtE

Type your store name in the Store name box. Then, click Add integration, and your Shopify store will be integrated into Gorgias in a second:

5ff878e38f2be221c1f75453 WCAj  puffvpFSZwZhuDCmZ0Auoy1sJnyq4mijN 5P xTsojhMNbMlQUaNBph d6UAb8uQe75st3f6gWQg8GiViiM4mtPMS8mYT6h4smh1e ccaw56QFP

Done! You’ve just integrated your Shopify store with Gorgias successfully. Move on to learn how to create your first Gorgias live chat. 

Steps to create a live chat widget

Do as follows:

Step 1: Click the Connect live chat option on the right menu of the Tickets view. 

5ff878e2bf5f9fa9c5eca8dd rSQmWaKQb5dRCEnDpBdWIxx9kdeHMfXL y4azzrHMD2w2bBpcHjGzaC2HOPkRc0iwl sh yFPr6Go1tFuD6lhQmuGXtGBX8NryzfOL6lBC0Yh2I6U7UGwiAraUNkRPXjzLuv3l6n

You’ll be directed to the Chat integration page as below. 

5ff878e2b596b8068cd7c802 pLaDcYA6EL3Ee86gsjD2z5kJgdYvB47C06EieGdenX7w0TUdy8VlCnJlcMtneUtoR3W B09XodEWiepznDjYJ4 P4zmGQ4kyV NaAUo7GHKNg8 s8E QPAi2Gg9d6VcZNbbNFe5C

Step 2: Click Add chat to open the New chat integration page. 

5ff878e39f873f9bbae46432 AdaW 0YC Z3HUIet VDXpRBySBr aCNvgW2l1NtZi

On this page, you can add a chat title, edit introduction text during and outside business hours, change colors and language of the chat window.

When you’re done with customization, click Add new chat.

5ff878e29ed71910a554625c Td qWZNgvM73oKBYIDtzVvmuuvOrBbUS 2P7JJ77lGOMfEujcr0H8AeBXz2rWPskP3QZXtMW5 ostDntnGUQFi38oCDjpHDIni6b9sqTrjtRh2e7iA88mh2ookIyTFh 8oYqXySA

At this point, you already have a real-time chat box. Now you need to add it to your Shopify store. 

Steps to add a live chat to your Shopify store

To add a live chat to your Shopify store, just switch the button on the right side of your Shopify store name from OFF to ON.

5ff878e37cd3715c40499755 NnSqqgQoBiNFTRDV7jdNFu tRqYbSr3 QpiyTdMSm IB6hmV5iUqbm6IvoKYray5YNFWx9WlALGlnLi0mUZFqoT2PHV97ElRhcDnyh7jeRIW3t1XodPSHZ8tUINXrom8

Then, go to your Shopify store to see how Gorgias live chat appears:

5ff878e3c6beae60caec1e67 M QoJSmGuMbOH

To further customize your live chat widget, check out these tutorials:

Note: If your store isn’t on Shopify, you can copy the JavaScript code and paste it on your website above the tag. No plugin required. 

Start talking with your Shopify customers in real-time!

Create a Gorgias account right now and follow this guide to add a live chat to your Shopify store. Your customers are waiting to talk with you.

In case you have any questions, don’t hesitate to contact our fantastic customer support team. We’re more than happy to help you. 

Lavender is a content writer passionate about SaaS and e-commerce industries. She’s obsessed with research, writing, and reading to publish high-value content for online store owners.

Special thanks to our friends at Gorgias for their insights on this topic.

About the author

Steve Hutt

Steve has entrepreneurship in his DNA, starting in the early days of online commerce when he achieved Power Seller status through his eBay store. This propelled him to become a co-founder of VisionPros.com, a contact lens and eyewear retailer. With a successful exit from his startup, he embarked on his next journey into agency work in e-commerce and digital strategy.

Currently, Steve is a Senior Merchant Success Manager at Shopify Plus, where he helps identify, navigate, and accelerate growth in the complex world of commerce.

To maintain his competitive edge, Steve also hosts the eCommerce Fastlane Podcast and Shopify Founder Stories, a top-rated twice-weekly podcast where he interviews Shopify Partners and subject matter experts who share the latest marketing strategy, tactics, platforms, and must-have apps, to help Shopify brands improve efficiencies, grow revenue, profit, and lifetime customer loyalty.

Add Comment

Click here to post a comment