eCommerce Fastlane

Delight Your Customers And Increase Loyalty With Innovative Nationwide Return Bars

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Inspiring and educating Shopify-powered brands to navigate and accelerate growth through podcasts and strategic insights. We discuss the latest cutting-edge marketing strategies, evergreen tactics and share a roadmap for you to improve efficiencies, profitably grow revenue and build lifetime customer loyalty. Rise to the next level by implementing a new idea, strategy, Shopify app, or marketing platform that’s being shared today!

In today’s episode, my guest is David Sobie the Co-Founder & CEO of Happy Returns. They are a returns software solution paired with an innovative and market-leading reverse logistics process.

They are successfully tackling the painful challenge of returning products purchased online. Its mission is to make returns beautiful for shoppers, retailers and the planet.

This is a great conversation with tons of learnings about how other Shopify brands are building loyalty through convenience. Listen through to the end to get access to an exclusive listener-only bonus too!

What You Will Learn Today

  • How to retain revenue, reduce costs, increase loyalty, and enhance sustainability.
  • A nationwide network of 2,600+ Return Bar locations serving 288 metros across every state in the continental US.
  • Dramatically lower reverse logistics costs with bulk shipping and efficient processing at bicoastal hubs.
  • Enhance sustainability by replacing cardboard boxes with reusable containers and shipping in bulk saves trees and fuel.

Links And Resources Mentioned

Tweetable Gold Nuggets

Three in four shoppers say returns are the most painful part of buying online, and 87% won’t shop ever again after a painful returns experience with a retailer.Click To Tweet
Your shoppers bring items to our nationwide Return Bars, where they're stored in reusable containers. We pick them up and take them to their next destination.Click To Tweet

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Episode Sponsor: OMNISEND

Today’s episode is brought to you by Omnisend, the leading Shopify automation platform to drive sales on autopilot.

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More than 50,000 ecommerce brands use Omnisend to grow their businesses on autopilot, converting their customers with quick-to-build, highly-relevant emails & texts.

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