eCommerce Fastlane

135: Delight Your Customers And Increase Loyalty With Innovative Nationwide Return Bars

EP135 Happy Returns

Your Business Is A Journey.  Invest In Yourself Today.


Being an entrepreneur is a life of learning, implementing, and iterating. All it would take is a new idea, a strategy, a Shopify app, or a marketing platform to be the next thing you need to improve efficiencies, drive more revenue, and build lifetime customer loyalty for your Shopify brand.

In today’s episode, my guest is David Sobie the Co-Founder & CEO of Happy Returns. They are a returns software solution paired with an innovative and market-leading reverse logistics process.

They are successfully tackling the painful challenge of returning products purchased online. Its mission is to make returns beautiful for shoppers, retailers and the planet.

This is a great conversation with tons of learnings about how other Shopify brands are building loyalty through convenience. Listen through to the end to get access to an exclusive listener-only bonus too!

What You Will Learn Today

  • How to retain revenue, reduce costs, increase loyalty, and enhance sustainability.
  • A nationwide network of 2,600+ Return Bar locations serving 288 metros across every state in the continental US.
  • Dramatically lower reverse logistics costs with bulk shipping and efficient processing at bicoastal hubs.
  • Enhance sustainability by replacing cardboard boxes with reusable containers and shipping in bulk saves trees and fuel

Links And Resources Mentioned

Tweetable Gold Nuggets

Three in four shoppers say returns are the most painful part of buying online, and 87% won’t shop ever again after a painful returns experience with a retailer.Click To Tweet
Your shoppers bring items to our nationwide Return Bars, where they're stored in reusable containers. We pick them up and take them to their next destination.Click To Tweet

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Episode Sponsor: OMNISEND

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About the author

Steve Hutt

Steve has entrepreneurship in his DNA, starting in the early days of online commerce when he achieved Power Seller status through his eBay store. This propelled him to become a co-founder of VisionPros.com, a contact lens and eyewear retailer. With a successful exit from his startup, he embarked on his next journey into agency work in e-commerce and digital strategy.

Currently, Steve is a Senior Merchant Success Manager at Shopify Plus, where he helps identify, navigate, and accelerate growth in the complex world of commerce.

To maintain his competitive edge, Steve also hosts the eCommerce Fastlane Podcast and Shopify Founder Stories, a top-rated twice-weekly podcast where he interviews Shopify Partners and subject matter experts who share the latest marketing strategy, tactics, platforms, and must-have apps, to help Shopify brands improve efficiencies, grow revenue, profit, and lifetime customer loyalty.